Operation Director
2 weeks ago
Must be an outstanding leader with a Customer Service mind-set and a keen ability to think strategically and innovatively to the benefit of both sides.
- Strong people and change manager, able to make informed decisions and manage detail and risk.
- Responsible for client and stakeholder management, meeting and improving client satisfaction, and managing the P&L to ensure the relationship is properly managed commercially.
- Deliver services in accordance with the contractual scope of work and KPI’s, including finance & procurement, EHS, Building Employee Services, engineering, MRO management, quality and small construction projects.
- Drives continuous improvement, develops innovations and builds a strong team between the company, vendor partners and the client.
- Ensures a safe, clean, and comfortable working environment.
- Ability to extract and translate customer expectations into actionable strategic actions
- Convinces clients stakeholders based on data, where needed challenges the client in a constructive manner
- Exhibits client and result orientation
- Promotes continuous improvement & Innovation, role models a detailed, proactive and ownership focused mind-set.
- Complies with all requirements of the contract and meets or exceeds Key Performance Indicators
REQUIREMENT
- Background in Engineering, Expatriate is preferred
- Master, Bachelor’s degree or equivalent work experience in Facilities Management emphasized on management and technical /competency
- More than 12 years of MNC industry experience either in the corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgment.
- Experience with the specific client (as supplier or former employee) is a plus
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Operations and Compliance Director
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Operations Director
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