Food & Beverage Manager (Local Vietnamese)
6 months ago
Summary
1. **Purpose**:
To manage the overall F&B service operations of the hotel and deliver the Hyatt Regency Brand promise through excellent F&B product and service, while maximizing sales and revenue through customer satisfaction and employee engagement.
2. **Main responsibility**:
You will manage a highly localized team of F&B professionals, and partner with the hotel's Executive Chef and Events team to design exceptional menus, F&B promotions and delightful events to increase our customer base and retain our most loyal customers.
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
- Preserve excellent levels of internal and external customer service.
- Collaborate with Culinary Department to design exceptional menus, purchase goods and continuously make necessary improvements.
- Cooperating with Marcom Team to proceed F&B monthly or annually promotion campaigns.
- Identify customers’ needs and respond proactively to all of their concerns.
- Lead F&B team by attracting, recruiting, training and appraising talented personnel.
- Establish targets, KPI’s, schedules, policies and procedures.
- Provide a mutual communication and nurture an ownership environment with emphasis in motivation and teamwork.
- Comply with all health and safety regulations.
- Report on management regarding sales results and productivity.
- Oversees and assists in the recruitment and selection of all F&B employees.
- Maximizes the effectiveness of F&B employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Conducts regular “Check-in” conversations and Performance Development Discussions with F&B employees and to support them in their professional development goals.
**Qualifications**:
- University graduate with a degree in Food service, Hospitality or Management.
- Progressive career in food and beverage in a 5-star hotel with at least 3-year experience as Food and Beverage Manager. International experience essential.
- Updated with the latest F&B trends, technologies and best practices and ability to tie this into guest needs and wants.
- Strong leadership skills to coach and manage a highly localized team.
- Highly organized with excellent negotiation skills.
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