Patient Access Excellence Lead

2 months ago

Thành phố Hồ Chí Minh, Vietnam MSD Full time

**POSITION OVERVIEW**

The Patient Access Excellence (PAE) Lead will play a critical role in ensuring that patients have timely and affordable access to our company’s medicines and vaccines. This position will lead a team to develop and implement all Financial Patient Programs (FPP) for both in-line and new products across various therapeutic areas in Vietnam based on a deep understanding of patients’ needs and Vietnam’s social, economic and healthcare environment. The PAE Lead will collaborate with internal and external stakeholders to lead initiatives aimed at improving patient equity and outcomes, while strictly adhering to our company compliance controls, local laws, and preventing misuse. This role reports to the Director of Commercial Operations and is based in Ho Chi Minh City.

**ACCOUNTABILITIES**:
**FPP Strategy and Thought Leadership**
- Develop the organizational level Financial Patient Program (FPP) strategy & Roadmap across business units including in-line products and new products based on deep understanding of patients’ insights and Vietnam’s social, economic and healthcare environment.
- Lead strong collaboration with In-country and Regional cross-functional stakeholders to align and developing highly impactful FPPs including Market Access, Regulatory Affairs, Medical Affairs, and Marketing both in-market and region.
- Engage with external stakeholders, such as healthcare providers, payers, and government agencies, to advocate for patient access and address barriers.

**FPP Design & The End-to-end Operation management**
- Design & implement innovative Means Test based FPP programs with disease, product/vaccine specific insights for Vietnam market
- Design seamless operation and communication plans for FPPs to ensure all eligible patients get access to the programs, while adhering to compliance controls
- Provide seamless overall patient experience in the end-to-end FPP’s process.
- Work on operational improvement and new ideas along with the BU & LRB (Local Review Board)
- Plan in-market pilots to test key hypotheses and improve programs based on pilot learnings and insights from key stakeholder including patients and HCPs
- Work closely with BUD & field colleagues
- KAMs, D&A team to improve on-ground execution of these programs
- Establish governance to monitor the FPPs programs including designing, monitoring and achieving KPI
- Oversee existing partners / vendors to ensure execution of patient programs is in line with the strategy and design that has initially been aligned with LT
- Connect with partners on a regular basis to review and implement the action plan and ensure key metrics are in line with expected outcomes.
- Work with the distribution network (distributors / stockists) to ensure all eligible patients receive timely therapy
- Plan budgets for patient programs, including alignment with relevant Vietnam / Regional stakeholders. Closely monitor budget vs actuals for the vendors involved in patient Programs on monthly basis.

**Compliance management**
- Uphold our company’s commitment to service patients with the highest degree of compliance and controls
- Align the program to our company’s policy
- Oversee and implement governance procedures and reporting for all FPPs to remain compliant with Scope of Work (SoW), PV and regulatory obligations.
- Ensure that the PAE team members are documenting patient program specifics on a regular basis and are ready to present to / answer audit questions.
- Ensure the FPP policy is complied with by all the vendors who support the programs

**EDUCATION, EXPERIENCE & COMPETENCIES**:

- University graduation
- At least +8 years working experience in Business or Market Access in pharma industry, successfully leading Patient access or FPP experience is preferred.
- Patient cantered mindset and proven record of making patient impact in innovative way.
- Strategic thinker with operational mindset-insight/data driven planning and execution experience
- Strong operation/Project management skill-Purpose driven End-To-End Process design and execution experience, Customer Experience Management experience is preferred.
- Excellent stakeholder engagement skills -capable of working and relating with internal and external key stakeholders.
- People management experience-leading diverse team members and develop high performing team.
- Strong communication skills both in Vietnamese and English
- High level of integrity-no record of non-compliance incidents

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
Hybrid

**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Job Posting End Date**:
11/30/2024

**Job Posting End Date**:11/30/2024

**Requisition ID**:R315881

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