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IT Support Engineer

4 weeks ago

Ho Chi Minh City, Vietnam Trip.com group Full time

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin,Dubai, Singapore, Jakarta, Seoul and Tokyo,VietNam.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Core Responsibilities
- This role will be the point of contact for the assigned TikTok office and responsible for the office's overall technology support. This role will have direct involvement in the site's technology tools, infrastructure, vendors, projects, and processes, serving business operations in all forms.
- The IT Support Engineer leads organization's overall end user support. He/She acts as IT business partner to all departments within the organization. This team is focused not just on resolving incidents - but on finding underlying problems and developing long term solutions.
- Site supporter for local offices (Hanoi and Ho Chi Minh city).
- Co-working IT in a professional manner to build partnerships across multiple cross functional teams and departments.
- Provide event support, setup AV and live stream equipment.
- Create technical document standards, best practices and policies.
- Partners with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan and execute the services.
- Identifies large scale problems and creates solutions. Leads and proactively addresses services and processes gaps.
- Develops tools and solutions to increase operational efficiency of the IT service management process with focus on excellent user experience.
- Prioritizes and time manages multiple initiatives with emphasis on achieving objectives.
- Diagnoses and trouble shoots complex technical and business problems.
- Supply management & procurement responsibilities.
- Championing the use of self-service IT resources, such as ticketing system and knowledge base.
- Report to the leader as the demand

**Qualifications**:

- A minimum of 2 years of information technology background with 1 plus years of direct userfacing support experience.
- College degree in Computer Science, Information Systems, or Computer Engineering or stated years of relevant discipline.
- Experience IT infrastructure and networking technology: general networking, familiarity with technologies such as Cisco, Aruba, DNS, DHCP and TCP/IP.
- Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist.
- Excellent communication skills (oral and written).
- Strong interpersonal skills and ability to work with diverse and cross-functional teams, customers, and external vendors.
- Excellent customer service, organizational, prioritization, multitasking, communication and leadership skills.
- Hardware/software/network training and/or certification in systems (such as CCNA, CCNP, MCSE, RHCSA, etc.)
- Has ability to use knowledge from data and analytics to support decision making.
- Ability to manage local technical projects without supervision.
- High familiarity and awareness with cyber/information security.
- Open to travel as needed.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

**Salary**: 13,685,092₫ - 23,875,612₫ per month

Ability to commute/relocate:

- Ho Chi Minh City: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- IT Support: 1 year (preferred)
- Mac OS: 1 year (preferred)

Expected Start Date: 2023/05/31

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