Support Engineer

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam iTechwx Vietnam Full time

Job overview and responsibility

  • The Support Engineer is responsible for support delivery, working with customers to resolve technical issues related to running containers on the Microsoft Azure Platform. In addition, the Support Engineer will focus on determining technical support scenarios, supportability asks, support workflow adjustments for Azure Previews (equivalent of Beta in on-Premises); identifying required tools, cloud access, training. processes or capabilities for support to assess issues within SLA. Need to closely collaborate with engineering, operations and CSS engineers.
  • The Support Engineer is a critical role in the implementation of Azure Platform support capabilities which includes working with the Engineering Group and Azure Supportability PMs to implement asks; identify technology, and/or process readiness needs, and work with Training PMs and Technical Leads to accomplish readiness per schedule; and, develop relationships with and engage with technology-specific support teams for customer incident resolution when required.
  • Specific measurements include achieving the CP team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for Kubernetes in Microsoft Azure.
  • Achieve operational precision, included but not limited: Adhere to published queue or call back schedule and be available for different shifts, as necessary; Use appropriate documentation and utilization and / or labor tracking methods to account for time; Manage and prioritize your workload while keeping team members and management appropriately informed; Participate in ad-hoc projects per management request or business need.

Required skills and experiences

  • Excellent English proficiency
  • Computer science major or equivalent 1 years of experience.
a. Linux OSS

  • Familiar with one or more shell environments (BASH, sh, tcsh, ksh, etc.).
  • Experience with Linux scriptbased development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.).
  • Experience with Linux administration (boot process, file systems, network devices and protocol configuration).
  • Familiar with core operating system services, such as SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP, etc.
b. Operating System/Virtualization

  • Familiar with security, operating system internal concepts.
  • Familiarity with OS Internals concepts (Windows, Linux, etc), Storage, Active Directory and Security.
  • Understanding of Virtualization concepts and virtual system administration.
  • Experience with VM configuration and administration.
c. Networking

  • Familiarity with networking concepts including VIPs, NAT, DNS.
  • Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.).
  • Understanding of load balancing, georedundancy, CDN and VPN technologies preferred.

Preferred skills and experiences

  • Have 1 year+ relevant work experience.
  • Be able to program and have K8S foundation.
  • Prioritize Azure certificates or Kubernetes management certificates.
  • Competitive salary depending on experience
  • Social insurance, health insurance policies, and other benefits in accordance with the Labor Code
  • 12 days of annual leave, 8 days of sick leave, 1 periodical medical examination/year
  • For employees working night shift: PVI insurance and VND/month as food allowance
  • Working hours: 7 AM 4 PM, 3 AM 12 PM, 11 PM 8 AM (included 1 hour of break) (Rotation is required)
  • Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
  • 100% onsite
  • Opportunities for professional growth

Loại hình công việc:
Toàn thời gian

Lương:
₫ ₫ một tháng

Kinh nghiệm làm việc:

  • IT Support: 1 năm (Bắt buộc)

Ngôn ngữ:
- tiếng Anh (Bắt buộc)

Thời hạn xin việc 30/11/2023

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