Process Staff/ Analyst
4 weeks ago
**Date Posted**:
- 8/31/2023
**Job Function**:
- Operations
**Location**:
- Hanoi - VNM
**Offered Salary**:
- Competitive
- Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.
Job Title: Process Staff/ Analyst
Location: Hanoi Vietnam
**Skills Required**:
- 1 to 2 years relevant experience
- University graduate or higher qualification
- Good communication skills
- Flexible to work in shifts.
- Language: English; Local Language to support SAP S4
- Tools: Microsoft 365 - Mandatory; SAP - Good to have, not mandatory.
**Roles and Responsibilities**:
- Supports deals sold and delivered in the same country and two or more geographies within the same region.
- Process new business quotes, renewal quotes, renewal amendments, contract amendments, order bookings, maintain invoices, etc.
- Meet established Services level expectations.
- Perform Credit & Rebills
- Perform Data clean-up activities.
- Tech direct ticket logging, support for solving and following-up
- SME Support for Junior Team Members (Escalations, Process questions, compliance)
- Training support
- Process improvement capability/support
- System and process deployment /other optimization/ portfolio migration support and help to test and raise issues/resolve issues.
- Perform root-cause analysis for accuracy related errors / escalation and drive actions to sustain / improve accuracy levels.
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