Customer Service Engineer

6 days ago


Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Itechwx Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Available to work fixed night shifts on-site (10PM-7AM).
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Thưởng
30% night shift bonus from 10PM-6AM
Chăm sóc sức khoẻ
Annual Health Checkup.
Nghỉ phép có lương
12 days of annual leave, and 8 days of sick leave.
Xem thêm

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Strong proficiency in English (equivalent to IELTS 6.0 or TOEIC 750 or higher)
5 days work week, 2 unfixed days off.
A genuine passion for IT and a desire to grow within the industry.
A customer-focused mindset with the ability to provide exceptional service.
Available to work fixed night shifts on-site (10PM-7AM). 5 days work week, 2 unfixed days off.

**Benefits**:

- 30% night shift bonus from 10PM-6AM
- Salary at 100% during the probationary period.
- Training will be offered in 1st month.
- 90% contribution of the gross salary to social insurance.
- 12 days of annual leave, and 8 days of sick leave.
- PVI insurance + 500,000 VND food allowance for employees working night shift.
- Full working equipment will be provided
- Annual Health Checkup.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Điện/Điện Tử/Điện Lạnh

Trung cấp - Nghề
Không yêu cầu



  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: 18 - 28 triệu VNĐ) Are you passionate about helping others and have a deep understanding of Microsoft Azure? - Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance...


  • Thành phố Hồ Chí Minh, Vietnam ZEISS Group Full time

    Service Competencies: - Routine to complex equipment and routine to moderately complex systems - Must successfully complete all assigned technical training to acquire a solid knowledge of assigned company equipment (basic training) - May be trained to conduct special site or system environmental analysis tests as assigned by management. - Following...


  • Thành phố Hồ Chí Minh, Vietnam ECSAL TECHNOLOGIES PTE. LTD. Full time

    Responsibilities: - Install, test, and commission new equipment(s) at customer’s sites - Carry out equipment assembly, servicing, troubleshooting, repair, upgrade, and preventive maintenance - Perform other technical tasks as assigned - Conduct training to customers in use and routine maintenance of equipment - Provide and maintain good customer service...


  • Thành phố Hồ Chí Minh, Vietnam Công ty TNHH Swagelok Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) THE ROLE - Collaborate with customers to improve plant health and environmental footprint by facilitating system improvements to increase efficiency, reliability, and safety. - To contribute to profitable growth in product and services revenue, through engineering consultancy, technical support,...


  • Thành phố Hồ Chí Minh, Vietnam Baker Hughes Full time

    **Lead Controls Engineer - Service Engineering** **Do you enjoy being part of team that provides high-quality engineering for our customers?** **Are you a Controls Engineer looking for an interesting and inspiring opportunity?** **Join our team!** Bringing cutting-edge physical and digital technologies together to create oilfield equipment is the beating...

  • Service Engineer

    6 days ago


    Thành phố Hồ Chí Minh, Vietnam Headhunt Vietnam Full time

    **RESPONSIBILITIES** - Final assembly/ assembly supervision and commissioning - Carrying out the maintenance work - Repair/ Commissioning - Determining the technical condition - Function test, fault diagnosis - Suggesting solutions to problems and coordinating with the customer - Troubleshooting Customer advice on preventive maintenance - Improvement of...

  • Customer Service

    7 days ago


    Thành phố Hồ Chí Minh, Vietnam Yusen Logistics Vietnam Full time

    **Working Location: Binh Duong or Ho Chi Minh City** **Main Job Purposes**: 1. Collect, respond and solve customer’s request 2.Coordinate to perform at the requests of the customers 3.Maintain relationships with customers and get other opportunity from current customers. 4.Instructing, supporting and supervising team members to perform daily...


  • Thành phố Hồ Chí Minh, Vietnam Averna Full time

    **Company Description** The Averna experience** Averna delivers industry-leading test solutions and services for communications and electronics device makers worldwide, accelerating product development, quality and innovation: **Job Description** The Field Service Engineer in a few words** Provide onsite services support as assigned projects / tasks...


  • Thành phố Hồ Chí Minh, Vietnam PNJ Full time

    **NƠI LÀM VIỆC**: - Hồ Chí Minh **CẤP BẬC**: - Quản lý **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 3 - 6 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán hàng / Kinh doanh, Bán lẻ / Bán sỉ, Dịch vụ khách hàng **HẠN CHÓT NHẬN HỒ...


  • Thành phố Hồ Chí Minh, Vietnam Công ty TNHH Đầu tư và Phát triển Dịch vụ truyền thông Bin Full time

    **About One IBC**: With a work force of 120 employees, One IBC has established a strong presence in the region with six offices in Lithuania, the USA, Singapore, HongKong, Vietnam, and Dubai(UAE), and we continue to expand our geographical reach through regional partner ships. One IBC provides an integrated suite of services, including Business Formation...


  • Thành phố Hồ Chí Minh, Vietnam ZIM Full time

    This position is responsible for addressing customer requirements and expectations by providing products and service information, resolving products and service problems as well as providing corrective action plans. This will include but not limited to all customer requirements agreed in SOP & KPI. The individual will also be required as needed to align /...


  • Thành phố Hồ Chí Minh, Vietnam TẬP ĐOÀN Y KHOA HOÀN MỸ Full time

    Quay Lại Trang Tìm Kiếm 2 giờ trước **CUSTOMER SERVICE DIRECTOR**: Ứng tuyển ngay Vị trí TP. HCMLương Thỏa thuậnCông ty Tập đoàn Y khoa Hoàn MỹPhòng ban OperationsLoại hình Full time**JOB SUMMARY**: The Customer Service Director at Group Level for Hoan My Medical Corporation will be responsible for developing,...


  • Thành phố Hồ Chí Minh, Vietnam ELCA Information Technology (Vietnam) Full time

    **Your responsibilities** - Assist our customers by providing technical and business assistance on our product. - Diagnose and reproduce issues reported by customers, and when possible, propose a solution or workaround. If no solution can be found, document the issue and escalate it to the engineering team (Level 3). - Ensure issues are resolved within the...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: 18 - 24 triệu VNĐ) This is a full-time on-site role as an O365 Support Engineer in Ho Chi Minh City, Vietnam. The O365 Support Engineer will be responsible for troubleshooting technical issues, providing technical and customer support related to Microsoft Office 365, and ensuring the smooth operation of O365...


  • Thành phố Hồ Chí Minh, Vietnam DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...

  • Admin Executive

    4 weeks ago


    Thành phố Hồ Chí Minh, Vietnam TÜV SÜD Vietnam Full time

    **Tasks** - Communicate job status and handle customer inquiries. - Timely copy and upload results from test reports to the UCI portal. - Ensure accuracy and completeness of data entries, and update/correct data when errors or omissions are found. - Organize and store data in a systematic manner, making it easy to retrieve when needed. - Assist with tasks in...

  • Ie Analyst

    4 days ago


    Thành phố Hồ Chí Minh, Vietnam UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Thành phố Hồ Chí Minh, Vietnam Hegka Vietnam Full time

    Customer service staff provide service consultation to customers - Receive complaints, answer and guide processing procedures. - Provide the company's promotional program services to customers. - Receive and classify customer calls and information to forward to relevant departments - Good Korean in 4 skills (Topik 4 or higher). - At least 6 months of...


  • Thành phố Hồ Chí Minh, Vietnam MEXC Global Full time

    Hello! MEXC is looking for an Vietnamese Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for! **Why us?** - Competitive salary + bonuses - Career advancement - Various benefits and support from the company **Job Responsibilities:** -...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH The Cocoa Project Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) WHAT YOU WILL GET: JOB DESCRIPTION: CUSTOMER SUPPORT AND ENGAGEMENT: Manage chat channels on the company website, providing accurate information and assisting with customer concerns. Monitor and respond to customer feedback and reviews on food delivery apps and Google, ensuring all issues are...