Senior System Operations, Vng Solutions

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam VNG Full time

Ensure efficient operation of IT systems and infrastructure using system and infrastructure management, with the objective of ensuring optimal system performance and reliability.


  • Manage daily IT operations, ensuring all processes are executed efficiently and effectively to meet business needs.
  • Review and implement IT operational strategies, ensuring they are well communicated and aligned with overall business goals.
  • Ensure execution of IT policies and procedures, ensuring they are well communicated across all departments.
  • Monitor Service Level Agreements (SLAs) related to IT tickets, problems, and requests, ensuring they are met without breaches.
  • Ensure effective communication and coordination between IT and business teams to ensure alignment and effective resolution of issues.
  • Prepare and present weekly, monthly and quarterly IT operational reports, covering analytics, system updates, and SLA performance.
  • Collaborate with the team to ensure all documentation reflects recent changes and maintains consistency across platforms.

Yêu cầu:

Experience:

  • At least 35 years of experience in IT operations or a related field.
  • Over 2 years of experience with SLA management, strategic planning, and report generation.
  • Proven track record in policy and procedure implementation and adherence control.
  • Strong experience in systems troubleshooting and problem resolution.
  • Experience in conducting knowledge transfer sessions and managing a knowledge base.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong understanding of IT processes, IT operations and systems.
  • Excellent written and spoken English communication skills at CEFR B1 level or above are required.
  • ITIL Certification is desirable.

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