Tour Coordinator

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam SIAM DMC THAILAND (TRAWELLHR SERVICES) Full time
Job description

**Designation: Tour Coordinator

  • Inbound**
    Responsibilities
  • Contact hotels, attractions, restaurants, resorts & transport to make suitable arrangements in Vietnam
  • Maintaining positive relationships with vendors such as attractions, transport, hotels, restaurants.
  • Negotiating preferred rates with vendors.
  • Preparing FIT & GIT quotations as per customer need around Vietnam
  • Process FIT & GIT MICE booking / reservations for attractions, tours & transfers.
  • Provide excellent customer service by answering their queries and provide them with information about all tours, travel and relevant information
  • Preparing Guest Service Vouchers with itinerary, booking & confirmation process for both hotel and nonhotel suppliers.
  • Follow up for hotel /nonhotel supplier / transporter / internal team for confirmations, amendments & other.
  • Supplier communication and cross check all tour & transfer bookings
  • FIT / GIT suppliers billing checking against nonhotel component booking and necessary corrections & amendments.
  • Keeping records of every booking and the payment flow.
  • Ground Operations management and hotline number handling.
  • Customer Service Call management as customer Support and Service Quality checks.
  • Preparing reports.

Qualifications

  • Bachelor's degree or equivalent experience
  • Destination & Geographical knowledge about Vietnam domestic / inbound tours (required)
  • Minimum 48 years in Operations / Products in Travel & tours company in Vietnam (required)
  • Must have knowledge in English (speaking & writing both) because have to communicate with all of us and the guests in English. Fresher any Graduate with good communication skill (required)
  • Proven knowledge and execution of successful development strategies
  • Focused and goaloriented, smart and active

(Hybrid basis)

Salary:
USD 400 - USD 600 per month + Mobile Allowance + Incentives + Performance linked Bonus

Job Types:
Full-time, Permanent

Pay:
From 10,200,000₫ per month

Expected Start Date: 2024/07/01

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