Expert, Customer Insight

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Techcombank Full time

05-Apr-2023
Expert, Customer Insight :


  • Category: Business Banking Division
  • Job Type:
  • Facility: Business Support
    Job Purpose:
The job holder support management for the effectiveness of assigned customer portfolio

Key Accountabilities:

'Customer and Industry Insights

  • Design and deploy offerings and CVP/ business orientation at sector/activities, subsegment, and/or partnerships level through conducting thorough understanding of customer needs and competitive landscape and market trend for acquisition, deepening and retention of customers
  • Conduct research, indepth interview, survey, focus group meetings to understand the characteristics and demands of customers as well as validate CVP/offerings with customers
  • Embed clear CVP communication, sales pitch book / playbook across channels
  • Collaborate with WB sector teams for sector level / value chain CVP design and deployment
  • Support RM in BCA writing on industry and market sentiment
Leads Generation và Management

  • Generate newtobank (NTB) leads with suitable CVP/offering for frontline through developing relationships with associations, industrial zones / economic zones authorities, and embed CVP for partnership and value chain customers
  • Leverage MM/USME segment value chain and generate leads for SME/MSME segment

Success Profile:

  • Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration
  • Priority to have a master's degree or higher
  • Minimum 8 years in the position related to financial analysis / credit / market research, marketing of finance and banking
  • Prioritize work experience related to corporate customers
  • Mimimum TOEIC 650 or equivalent


  • Ho Chi Minh City, Ho Chi Minh, Vietnam AIA Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ And as part of our marketing,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Guardian Full time

    ARESPONSIBILITIES: Market Research: Conduct primary and secondary market research to gather data on consumer behavior, preferences, trends, and competitive landscape. Data Analysis: Leveraging data from multiple sources to create impactful analytics and selling stories to identify risks, opportunities, patterns, insights for business growth., and performance...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Aloha Consulting Group Full time

    Research & Analysis: Conduct research in a variety of global industries and markets through client briefings and preliminary study to gain project understanding and solutions for clients needs; Expert Sourcing: Locate experts for clients by utilizing firms current network and new onboarding through a variety of platforms; Expert Engagement & Assessment:...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Givaudan Full time

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There's much to learn and many to learn from, with more than 16,800 employees around the world to explore...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam LittleLives Inc Pte Ltd Full time

    Ho Chi Minh City- Work Type: Full Time- As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Bosch Group Full time

    Company DescriptionThe Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, According to preliminary figures, the company generated sales of 71.6 billion euros in 2020.Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Techcombank Full time

    1 Aug 2023Senior Expert, Customer Relationship Management - USME :Category: Business Banking DivisionJob Type: Facility: Business BankingJob Purpose: The job holder establishes, develops, and manages relationships with new and existing USME customers; Responsible for consulting on products and services, customer care, monitoring customer status in the...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.We...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Wurth Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Field Engagement and Market Presence: Customer Visits and Support: Spend at least 80% of time in the field, accompanying sales representatives to visit customers. Provide onsite product demonstrations and conduct training sessions to enhance customer understanding and satisfaction. Sales Support: Act as...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH April Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Understand client needs, eligibility, and coverage to provide insightful assistance.Chức vụ: Nhân Viên/Chuyên ViênHình thức làm việc: Toàn thời gianQuyền lợi được hưởng:Salary will be commensurate with qualifications and experienceOpportunities to be trained in the professional...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Unilever Full time

    MAIN JOB PURPOSE: The role of the Consumer & Market Insight (CMI) function is to show the business where and how to win. This is accomplished through the CMI mission to provide inspiration and provocation to drive transformational growth. This role partners the Ice Cream Team within Vietnam. This role requires the driving of strategic and transformational...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam NielsenIQ Full time

    Job Description:An Executive from the Consumer Insights Team will maintain a client service orientation by managing day-to-day administration of client service / sales activities and coordinating on analysis and reporting of assigned research projects.RESPONSIBILITIES Maintain an accurate, complete, uptodate and insightful client business profiles to be...

  • Insight Manager

    1 week ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Buzzmetrics Full time

    Buzzmetrics is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations. Founded in 2013, Buzzmetrics is the pioneers of using social listening data to bring businesses & consumers closer together. Based on the key idea that social media is a virtual society where people live their second life, we exist to deliver...

  • Customer Strategy

    1 week ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Unilever Full time

    Job Descriptions:Be accountable for Category P&L delivery through expanded KPI and deeper category expertise:Ensures highest standards of Trade Category Plans via portfolio and channel strategic planning and deployment to deliver category & brand objectives, Ensure full integration of Channel Trade Category Plans with Brand Marketing Plans and Customer...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Abbott Laboratories Full time

    Summary: This role is to manage customized research projects and provide integrated factbased analysis to facilitate business decision and shape business strategy. It will include working closely with internal key stakeholders to understand business needs, then working with research agencies to layout clearly research objectives, identify relevant...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty Cổ Phần YouNet Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) WHAT IS JOB PURPOSE?You will conduct Customized Research with the support of social data power & AI technology. By understanding big data, you will be the first one who know what hot's on social, how and why to give clients your consultancy to effectively run their social media marketing.WHAT WILL BE YOUR...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam GHN Express Full time

    About GHN:GiaoHangNhanh (GHN) is a pioneering e-logistics startup specializing in last-mile delivery for e-commerce. Since its establishment in 2012, GHN has played a pivotal role in transforming Vietnam's e-commerce market by seamlessly connecting traditional retail with online businesses through cutting-edge technology and an extensive logistics network....


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Văn phòng đại diện Food Expert tại TP. HCM Full time

    Văn phòng đại diện Food Expert tại TP. HCM561 Dien Bien Phu, P. 25 Bình Thanh View om MapPost Date: 17/01/2023Applications 1Views 16Job Detail: Offerd Salary (USD) Login to view salary Career Level Non Manager Experience N/A Years Gender Female Sector TP.HCM Industry Administrative/Clerical, Purchasing/ Supply Chain, Export/Import Manage transport...