Customer Operation Supervisor

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Unilever Full time

About Unilever Food Solutions:
- _ Unilever Food Solutions is the dedicated foodservice company of Unilever and the global market leader. We run our business in 74 countries employing 4700 people of which 500 chefs. Food Solutions work to inspire chefs to satisfy their guests' everyday with professional ingredients and services. Food Solutions develop products under world famous brands Knorr, Best Foods and Lipton. Our customer base includes hotels, restaurants, canteens, street carts, schools and hospitals. We form strong alliances with distributors._

Job Descriptions:

  • Ensure ambitious target setting & monitor closely for performance
  • Coach the Field Sales force for Performance in relation to the targets set and build a winning spirit within his/her team
  • Lead the Field Sales Force by showing the example
  • Ensure streamlined implementation of the customer strategy at POS in order to further build market share
  • Build excellent relationships with the regional/local responsible manager of the concerned Customers
  • Gather and provide competitive information to headquarters on a regular and continuous basis
  • Manage Sales-In, Sales-Out and Stock Availability
  • Execute Customer Plan of NPD, Promotion, Activation and Visibility Plan
  • Establish and manage Relationship with Store Management as Unilever Representative
  • Coordinate with Customer Management Team in developing Customer Plan and then convert Customer Plan into Store Standard
  • Manage Store Staff : SIP, SA, BA and Sales Rep. following the Standard

Job Requirements:

  • 3+ years of experience in FMCG
  • Customer Facing experience combined with Brand Building experience is ideal
  • Proven people management capabilities


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