Customer Support Senior Analyst

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Manulife Full time

_We are a __leading financial services provider committed to making decisions easier and lives better for our customers and _
_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. __To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. _**
Working Arrangement
In Office

The opportunity
Provide clients & agents with excellent support and service. (Cung cấp cho khách hàng, đại lý sự hỗ trợ và phục vụ xuất sắc)

Communicate clearly with clients/agents and in properly manner, accurate in responding to customer enquiry (Giao tiếp với Khách hàng/Đại lý rõ ràng, đúng chuẩn mực, phản hồi các vấn đề của Khách hàng/Đại lý đầy đủ và chính xác)

Comply with policy of client information protect (Luôn tuân thủ chính sách bảo mật thông tin khách hàng)

Responsibilities:

  • Collect premiums and Issue accordingly receipts to clients/agents, disburse money to client according to respective DNRs (Thu phí bảo hiểm và phát hành phiếu thu cho Khách hàng/Đại lý, Chi trả các khoản thanh toán cho khách hàng)
  • Reply clients' inquiries about policy and admin procedures related to policy via direct meeting/Inbound call/Outbound call (Giải đáp thắc mắc của khách hàng về hợp đồng và quy định hành chánh liên quan đến hợp đồng bảo hiểm thông qua trực tiếp trao đổi với Khách hàng tại quầy DVKH hoặc qua điện thoại)
  • Guide clients to fullfil admin procedures according to clients' requests (Hướng dẫn khách hàng thực hiện thủ tục hành chánh khi khách hàng yêu cầu)
  • Receive complaints from clients and Coordinate with the staff incharge of handling complaints to solve for clients (Tiếp nhận khiếu nại khách hàng và phối hợp với nhân viên/bộ phận liên quan giải quyết khiếu nại)
  • Responsibility 4 Guide agents admin procedures (Giải đáp thắc mắc của đại lý liên quan đến quy định hành chánh)
  • Handle other admin tasks (Các công việc hành chính khác)

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • Bachelor's degree.
  • At least 2 years' experience in customer service/operations in the insurance company.
  • Good listening & understanding and experience in handling customer's queries/complaint face to face or over the phone.
  • Good in communication & customer services skill, interpersonal skill, negotiation skill.

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong worklife balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Valuesfirst culture
We lead with our Values every day and bring them to life together.

  • Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

  • Continuous innovation
We invite you to help redefine the future of financial services.

  • Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

  • Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About John Hancock and Manulife
**Manulife is an Equal Opportunity Employer

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