Operations Service Manager
2 weeks ago
Mô tả công việc/Job Description:
As a BPO Operations Service Manager, you are responsible for the effective planning, implementation and monitoring of outsourcing projects in the area of business processes.
You will work closely with internal teams and external clients to ensure project goals are met and expectations are exceeded.
Responsibilities:
- Project planning and management: Monitoring the implementation of the new project by coordinating internal and external stakeholders for a successful project golive;
- Developing and leading the team.
- Risk management, quality control: identify and resolve issues that arise. Ensuring project performance in terms of quality, SLAs, client satisfaction;
- Managing financial resources of projects;
- Analyzing, designing and consulting solutions to new or expanding client inquiries;
- Implementing ISO/ISMS policies and monitoring documents related to information security required by clients;
- Continuously researching and generating new ideas to improve operational processes;
- Performance evaluation, reporting to supervisors.
Requirements:
Must have:
- Proficient in German;
- 12 years of experience in a management position is a plus;
- Strong communication, decisionmaking and negotiation skills;
- Ability to work well in a team and collaborate with different stakeholders;
- Experience in project management is a great advantage;
Quyền lợi/Job Benefits:
- Participation in social insurance with 100% base salary
- 100% salary in 2 months probation
- Health care 24/7 insurance
- Company trip, team building
- Internal activities and clubs (yearend party, sports day, men's/women's football club,...)
- Benefits from the Union (gift for Tet holidays, birthdays, weddings, childbirth,...)
- International working environment
- Career Development Opportunity
Mục tiêu kỹ năng/Skills Required:
- English
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