Operations Service Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam DIGI-TEXX VIETNAM Full time

Mô tả công việc/Job Description:


As a BPO Operations Service Manager, you are responsible for the effective planning, implementation and monitoring of outsourcing projects in the area of business processes.

You will work closely with internal teams and external clients to ensure project goals are met and expectations are exceeded.


Responsibilities:

  • Project planning and management: Monitoring the implementation of the new project by coordinating internal and external stakeholders for a successful project golive;
  • Developing and leading the team.
  • Risk management, quality control: identify and resolve issues that arise. Ensuring project performance in terms of quality, SLAs, client satisfaction;
  • Managing financial resources of projects;
  • Analyzing, designing and consulting solutions to new or expanding client inquiries;
  • Implementing ISO/ISMS policies and monitoring documents related to information security required by clients;
  • Continuously researching and generating new ideas to improve operational processes;
  • Performance evaluation, reporting to supervisors.

Requirements:

Must have:

  • Proficient in German;
Nice to have

  • 12 years of experience in a management position is a plus;
  • Strong communication, decisionmaking and negotiation skills;
  • Ability to work well in a team and collaborate with different stakeholders;
  • Experience in project management is a great advantage;

Quyền lợi/Job Benefits:

  • Participation in social insurance with 100% base salary
  • 100% salary in 2 months probation
  • Health care 24/7 insurance
  • Company trip, team building
  • Internal activities and clubs (yearend party, sports day, men's/women's football club,...)
  • Benefits from the Union (gift for Tet holidays, birthdays, weddings, childbirth,...)
  • International working environment
  • Career Development Opportunity

Mục tiêu kỹ năng/Skills Required:

  • English


  • Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Digital...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam British American Tobacco Full time

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT VIETNAM IS LOOKING FOR A IT SERVICE OPERATION MANAGERSENIORITY LEVEL:Senior professionalFUNCTION: DBS - Digital Business SolutionSALARY...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Skedulo Full time

    Skedulo Introduction:Here at Skedulo, we're on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.The...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Adecco Full time

    Job summary:Our client is one of the Japanese leading manufacturers for the medical field.Responsibilities:This position helps to maintain successful customer satisfaction by streamlining service procedures. It also supports daily operations and collaborates with service providers to increase service availability and reduce downtime. Additionally, as a...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Shinhan Bank Full time

    Work Location Ho Chi Minh (District 1)Job Level Experienced (Non - Manager)Job Type PermanentExperiences 1 YearsSalary NegotiableIndustry Banking, IT - Software Daily support to branches for operation of digital banking services and products by giving instructions, handle issues or requests Work with other stakeholders (internal and external) to develop new...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Operation Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Monroe Consulting Group Vietnam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Company Profile:Job Summary:Oversee and manage Supply chain operations with overall responsibility for setting and delivery of strategy, implementation, and Service Operations for the Vietnam market.Job Responsibilities: Defining operations strategy at a Country level inline with Regional strategies,...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Maitrox Enterprise Service Inc. Full time

    Monitor order operation and Track part fulfillment for out warranty PO, ensure parts delivery can meet supply LT. Follow up the payment from clients and ensure it can be done within due date; Quarterly onsite stocktaking, and get monthly stocktaking report from vendor side; Keep smoothly communication with internal and external Dept Build and maintain a good...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam PERSOLKELLY Vietnam Full time

    To improve overall services and performance of Inbound Contact Center- institute an experienced outsourcing services to help provide energy services Inbound Contact Center Regular comprising the agent, team leader and supervisor The services provided to customers shall be in accordance with the Service Standards from the Client. Managing an Inbound team...

  • Operation Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Wall Street English Full time

    Mô tả công việc:(Mức lương: triệu VNĐ) About Exera VietnamYour Trusted Partner in Integrated Facility Management EXERA Vietnam is an Integrated Facility Management (IFM) services provider, dedicated to creating safe, efficient and sustainable work environments for our clients.With a strong presence since 2012 in Myanmar, we have expanded our...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty Cổ Phần Galaxy Finx Full time

    Mô tả công việc:(Mức lương:Thỏa thuận)Position Overview:Are you passionate about delivering exceptional service in the realm of account maintenance, card operations, and loan operations? Join Galaxy FinX as the Account Service Management Manager and lead our dedicated teams in these critical areas. As a key player in our innovative digital...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam HSBC Full time

    Job Advert DetailsSome careers shine brighter than others.If you're looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Global Functions...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Operations Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam METUB Network Full time

    1. Job summaryAt Melive, we're on a mission to accelerate social commerce. We connect passionate creators with ambitious brands, igniting sales and engagement through captivating livestreams and short-form videos.As an Operations Manager, you will ensure the smooth execution of day-to-day operations and maintain business compliance, stability, and...

  • Operation Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Talentnet Full time

    ServicesRESPONSIBILITIES: Build the structure for the customer operations and freight operations of the overseas logistics network. Identify overseas customers requirements to customize logistics solutions based on the crossborder trade market. Support the overseas logistics service providers to have access in the country, make sure the service provider...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Talent Trader Việt Nam Full time

    Mô tả công việc:(Mức lương: triệu VNĐ)JOB PURPOSEProvides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost. Responsible in the overall management of a national service partner network, technical support, call center, spare...

  • Operations Manager

    2 weeks ago


    Ho Chi Minh City, Ho Chi Minh, Vietnam Diag Full time

    JOB DESCRIPTIONS:As the Operations Manager, you will be responsible for managing and coordinating the day-to-day operations of the company. You will work closely with department heads to streamline processes, improve performance, and drive operational excellence.Your key responsibilities will include:Developing and implementing operational policies and...


  • Ho Chi Minh City, Ho Chi Minh, Vietnam British Council Full time

    Teaching Operations ManagerDate:11-Apr-2023Location: Ho Chi Minh, East Asia, VNCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a...