Customer Support Technician

3 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Infobip Ltd Full time
At Infobip, we dream big.

We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.


Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future.

Through 70+ offices on six continents, Infobip's platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

  • You have at least 2 years of experience in a technical customer support role
  • You have a wide range of interests and working experience in these technologies: SQL, programming logic, and computer networks
  • You really care about clients, looking to provide the best possible experience at all time
  • You know that being supportive is a mindset; it's in your true nature to be equally supportive to both your clients and your colleagues
  • You are curious to learn how things work and what you can do to improve them
  • You are not afraid to dig deeper and use your analytic approach to solve technical problems
  • You have ability to operate effectively in a fastpaced environment with competing and shifting priorities
  • Solid organizational skills including attention to detail and patience
  • You communicate effectively to clients, partners, colleagues, and engineering teams alike in English and local language


When you become a part of Infobip you can expect: Awesome clients - We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more.

Seriously, our clients are really cool. Work with the world's leading companies and impact how they communicate with their users Opportunity knocks. Often.

- Being a part of a growing company in a growing industry - we challenge you not to grow Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow - Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally - Work with people from all over the world. We put the "global" in globalization.

Pay & Perks - Competitive salary, a team taking care of all the equipment you need, team building and other organized activities...

Talk about a balanced lifestyle

  • Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equalopportunity employer._
  • All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._


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