Sams Up Training Coordinator

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam RMIT VN Full time

Overview:

  • 6 months to 1 year contract
  • RMIT Vietnam
, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.

YOUR ROLE
The SAMS Up Training Coordinator s a member of the SAMS Up Change and Training Team.

Working with the SAMS Up Training Manager and Training Developer, they will support the design, development, and delivery of learning solutions for all VN RMIT staff and students that are directly impacted by the introduction of the new solution.

They are accountable for all training administration and coordination of all VN training design, review, and delivery of training.

This includes scheduling, tracking, reporting, preparing presentations, designing and delivering training communications, and maintenance of the SAMS Up Training Wiki.


At the end of the program, this role may be extended as part of the post-deployment support for VN teams and students.


KEY ACCOUNTABILITIES

  • Support the training manager and training development team in providing onground research required for the training needs analysis. This includes collecting lessons learned on previous training delivery in VN.
  • Support the building of training materials including presentations, procedures and instructional guides or quick reference guides.
  • Build and maintain the training delivery schedule including maintaining accurate course lists, training delivery team schedule and training delivery dates.
  • Support the design, development, and delivery of training communications to ensure end users attend the training as required
  • Support the administration of training delivery including scheduling, tracking, and reporting on training attendance
  • Support the collection and maintenance of training risks, issues, assumptions, and dependencies.
  • Maintain accurate lists of users for facetoface training scheduling and reporting
  • Consolidate training assessment results and prepare weekly reporting on training attendance
  • In collaboration with the program comms teams, to document training instructions for students for the use of Student Self Service Portal
  • Work with the communications team to develop, deliver and track training related communications using all relevant program and BAU channels including internal social media channels.
  • Ensure that accurate training materials are on the relevant student sites to support their adoption of the Student Self Service Portal
  • Collect, review and update program training related questions (FAQs) on program sharepoint/confluence pages and the SAMS Up Training Wiki as required.
  • Build and maintain program training confluence page
  • Build and maintain end user training sharepoint/confluence/wiki page.
  • Provide regular feedback from end users based on strong networks across VN business.
  • Provide end user support during training delivery and after program hypercare.
  • Support the coordination of user access and data setup in the relevant training environment/s as required (for handson scenariobased activities/ assessments) during training delivery and after program hypercare

KEY SELECTION CRITERIA

  • Excellent analytical, listening, and influencing skills
  • 35 years' experience in project delivery or as a business analyst, training support, training coordinator, training developer or trainer.
  • Ability to work to work with a level of ambiguity, flexibly, to tight deadlines and is comfortable adopting a 'test & learn' approach.
  • Displays a growth mindset enjoys new challenges, can maintain enthusiasm and positivity despite ambiguity, is comfortable with asking questions and asking for help.
  • Ability to build surveys to evaluate training effectiveness and consolidate survey results in timely and accurate reporting
  • Experience with Microsoft 365, Microsoft Office (Excel, Word) and remote collaboration software (administrator, presenter, and student tools)
  • Ability to work with multiple teams and support them in their learning concerns
  • Experience in the creation of instructor materials (course outlines, background materials, confluence/sharepoint sites, training aids, infographics etc)

DESIRABLE

  • Experience and proficiency in SRS

QUALIFICATIONS

  • A tertiary qualification
  • Experience working in project environment and understands both waterfall and agile program delivery methodology

ENGLISH PROFICIENCY

  • The minimum requirement is IELTS with a score of at least 6.0 or equivalent

BENEFITS:

  • Competitive VND salary depending on proven track record in meeting all the key selection criteria.
  • Free use of onsite gym.
  • Library on campus and online access to RMIT Australia online library.

Applications Close:
4 thg pm

RMIT University Vietnam (RMIT Vietnam) is a
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