![FUSE](https://media.trabajo.org/img/noimg.jpg)
Product Operation Officer
2 weeks ago
We are currently building the #1 Insurtech in Southeast Asia that helps people to reach insurance in the most efficient way.
Therefore we need talent with great potential like you to join this growing organization, learning the right skills and also building great teams to reach our goals.
Responsibilities
- Operate the admin portal (configuration, account management, business workflow
- Provide first level support to any Incident and Service request including transfer requirement to stakeholders clearly to solve the issue.
- Ensure the responsiveness and resolution SLA is met to minimize the business disruption
- Do UAT testing for new features and system upgrade
- Train new internal users about the system and mobile app as well as provide guideline document.
- Other tasks assigned by the leader.
Qualifications
-
At least 2-3 years experience in Product operation or IT operation.
- Bachelor degree in Computer Science, Information Technology or equivalent
- Ability to operate the systems and mobile app
- Basic IT knowledge to communicate with Product Manager, QA and developer
- Proficiency in English (reading, speaking, listening, and writing) is a must and Chinese is a plus
- Strong attention to details and willing to work on operation model
- Excellent documentation, presentation and problem solving skills
About FUSE
Fuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies.
We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
More about FUSE
FUSE Group LinkedIn
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