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Senior Partnerships Associate, Vietnam

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Flexport Full time

The opportunity:


As a result of our global expansion, we're looking to hire a Senior Partnerships Associate as part of our Global Partnerships Team based in Vietnam handling partners in the Indian Subcontinent.

This role will work in a cross-functional environment, partnering closely with not only the Partners Team and our forwarding partners, but also different teams across the company to achieve our common objectives.


You will:

  • Help to build operational performance framework, process and tools to measure our Partners performance across the globe
  • Drive performance management of Flexport's freight forwarding and customs partners, leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations.
  • Be a trusted advisor and coach to partners; continuously identify gaps and develop solutions focused on process standardization for both the Flexport operations team and partners.
  • Identify partner training needs and design and execute training programs to drive operational quality
  • Work closely with our partners to drive growth
  • Drive projects independently to ensure the team is collaborating effectively and achieving the right goals. Drive projects from end to end.
  • Define and refine operational performance and product adoption metrics that meet our company's business needs through alignment with Flexport Account Management, Global Operations, Operational Excellence and Partners
  • Prepare presentations and analysis for monthly and quarterly partner review process
  • Create enablement resources to ensure our internal teams are able to easily ship in and out of managed territories
  • Present and engage with best practices and learnings across the global teams

You should have:

  • BA/BS degree with 13 years of professional logistics, supply chain, projects, programs or consulting experience
  • Excellent communication, interpersonal, organizational skills
  • Strong commercial and business acumen, the ability to bring a deeper level of analysis, insights and inform strategy
  • Strategic vision and ground floor execution
  • Prior experience managing programs and initiatives from end to end
  • Ability to identify winwin commercial and operational opportunities
  • Ability to create datadriven insights that inform decisions and process improvements
  • Strong ability to build relationships globally, managing different stakeholders and the ability to influence others
  • Analytical skills and nextlevel attention to detail, while still maintaining a macro perspective
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
  • A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.