HR Operations Manager

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam ILA Full time

Responsibilities:

HR Management:

  • Develop and manage the execution and documentation of the HR Operation department and positively promote the services offered and ensure daytoday activities are aligned with strategic goals.
  • Provide leadership and build organizational capability within the HR Operation department
  • Develop and monitor the achievement of operational metrics, performance dashboards, and internal customer service key performance indicators (KPIs).

Employee Life Cycle Experience:

  • Own the creation, documentation, and management of the endtoend employee lifecycle HR policies and processes including new hire processing, onboarding and integration, performance management system in coordination with the HR CoE; exits, staff wellness and recognition activities and maintenance of employee records.
  • Identify and action opportunities for automation, manager and employee selfservice.
  • Develop clear service level standards that define expectations and create accountability for delivering enhanced value through HR Services
  • Continuously improve the quality of HR data and processes to ensure meaningful and trustworthy business metrics and a positive employee experience.

Total Rewards:

  • Partners with internal clients (HR and business leaders) to design and implement compensation, benefits and recognition programs that drive the achievement of business objectives and results.
  • Performs position evaluations utilizing survey reports from Human capital Solutions (HCS) functions and recommends job grades for new or revised jobs that have impact over the company.
  • Manages special compensation and benefits projects, e.g. job leveling, job hierarchies, reorganizations, internal and external audits or new governmentmandated changes etc.
  • Well controls all C&B activities in terms of payroll, labor contracts, policies and benefits, timesheets, internal & external labor reports etc.
  • Demonstrate a knowledge of a wide range of performance management and reward tools and use them for comparative analysis and data interpretation

Workforce Administration:

  • Lead and monitor the annual budgeting process related to People cost for all businesses and functions including HR to achieve the business target.
  • Serve as a liaison between management and employees by handling questions, interpreting and administering contracts and helping resolve workrelated problems.
  • Provides leadership in coordinating the activities of the HR Department to ensure compliance with all applicable laws, policies, regulations and collective labour agreements.
  • Performs labor issues or disciplinary process if any violation of company regulation or requirements.

HRIS

  • Establishes (HRIS) system capabilities for accuracy, integrity, clear, responsive, and accessible employee data (e.g. employee relations, recruitment/retention, benefits management, payroll, orientation).
  • Collaborate with key partners, including HRIS, to ensure appropriate internal controls and relevant internal audits are in place.
  • Provides leadership and oversees employee information collection, analysis (HR metrics, dashboards) for business decisions/ solutions related to people management and development.
  • Identifies optimal solutions that meet the needs of the HR functions by recommending process improvements, system enhancements and alternatives based on specific needs.

Learning & Growth:

  • Acquire deep knowledge and experience in HR Consulting especially in the total reward area and external HR best practices
  • Space to build your own things and create an impact
  • New concept and approach to the role of Employee Experience.
  • Lead the organization continuous improvement, effectiveness initiatives with high level of communication and planning

Skill Requirements:

  • Strong command in communication in both English and Vietnamese languages
  • Strong customer service mindset
  • Business acumen with Excellent customer relationship skills
  • Excellent interpersonal skills, strong analytical abilities, and effective organizational and collaborative skills
  • Comfort managing up and across the organization, with strong credibility and the ability to influence leaders and teams
  • High level of MS with advanced level of Excel and HRIS literacy and demonstrated ability to quickly adapt to new platforms and technology

Required Experience:

  • Experience in process improvement, implementation of enabling technologies as a plus
  • Experience guiding individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
  • Full working knowledge and understanding of HR legislation/employment law, principles, policies, and procedures.

Required Education and qualifications:

  • Bachelor's degree in Business, Finance or Human Resources.
  • Certified Compensation Professional designation is a plus.

Benefits:

  • Competitive salary
  • Insurance fully provide
  • Private insuran

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