Reconciliation Executive
2 weeks ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.- Accountant
- Ensure cash is collected within timeframe
- Verify collections precisely within timeframe
- Ensure no open item and no variance at monthend between system and bank accounts
- Ensure no overdue for COD/ compensation outstanding monitoring
- Prepare COD/ compensation reports and perform assigned tasks on timely manner
Operations support
- Support operations giving solutions for system improvement, follow up and guide operations to follow SOP, giving idea for improvement
- Work with business partners for solving transaction/ system error issue
- Identify system issue, report and follow up with Project Management team to solve the issue
- Give Standard Operations Procedure (SOP) guidance to Operations, direct and instruct Operations to follow up SOP, receive feedback from Operations, raise idea for improvement
Requirements:
- University degree in Economics/Finance/Accounting
- A minimum of 13 years of relevant work experience, ecommerce experience is preferable
- Experience working with mass transactions
- Proactive and adaptable to a fastgrowing environment
- Strong analytical and problemsolving skill
- Strong Microsoft and Google docs/sheets skills, SQL is preferable
- Ability to interact, explain problems, guide and influence Operators to support coordination and compliance
- High sense of responsibility, accuracy, eager to learn
- Ability to handle confidential information and value integrity
- Ability to speak in English (optional) to collaborate with business teams across our offices
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