Vnm (Hcmc) - Pro Consul, Ao

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Foreign & Commonwealth Office Full time
Job Description (Roles and Responsibilities)

Main purpose of job:


The British Consulate Consular Section in Ho Chi Minh City is part of a global network providing a wide range of consular assistance and services to British people in Vietnam.

This is provided in line with the Foreign, Commonwealth and Development Office's (FCDO) published Consular Guidance and Customer Charter, Consular Services Strategy, local procedures, guidance and performance standards.

Consular Officers have the opportunity to make a direct difference to people's lives in challenging circumstances.

Roles and responsibilities / what will the jobholder be expected to achieve?:

_ Provision of notarial and documentary services in line with Consular Guidance_

  • Check, receive and process documents for fee bearing services, ensuring they are conducted in line with policy, and appropriate fees are taken;
  • Record all notarial/legalisation and documentary services on Casebook;
  • Processing Emergency Travel Documents (ETDs).

_ Consular Assistance_

  • Visit detained British nationals in police stations and prisons;
  • Provide welfare support to hospitalised British nationals and victims of crime;
  • Explain procedures and assisting bereaved next of kin in the event of a death;
  • Update local service provider lists
  • Accompany the Vice Consul and CROM on Consular outreach visits and arrange logistics for the trips; and
  • Update outreach contact lists and to produce reports.

_ Admin Duties_

  • Cashier duties including updating fees, taking payments, preparing daily, weekly and monthly fee certificates, and update the cash till;
  • Compile statistics for various reports, returns and miscellaneous documents;
  • Work with FM and security guards on public opening hours, access for customers, and arranging public notices.

_ Contingency Planning_

  • Participation in Network consular crisis team and planning;
  • To test equipment including satellite and emergency phones quarterly;
  • To update tool and travel kit for emergency Grab bags; and
  • Support the organisation of crisis exercises and provide relevant crisis support to CROM, Vice Consul and/or wider mission

Provide cover for the Vice Consul when necessary
Essential qualifications, skills and experience

  • Fluency in written and spoken English and Vietnamese;
  • Flexible, resilient, patient and able to deal with difficult situations, including working unsocial hours in an emergency or crisis;
  • Ability to travel within Vietnam;
  • Excellent interpersonal skills, ability to work collaboratively with colleagues in Vietnam, in the region and the UK as well as the public;
  • Strong IT skills (Outlook, PowerPoint, Word and Excel);
  • Ability to work at pace and prioritise, managing an often heavy workload.

Language requirements:

Language:
Fluency in written and spoken English and Vietnamese

Level of language required:
Fluency in both English and Vietnamese

Desirable qualifications, skills and experience

  • Previous experience in a customer facing role and an ability to respond to a wide range of customer needs;
  • Previous experience in consular services or welfare/charitable/support organisation would be an advantage
  • Knowledge of the Vietnamese administrative system.


 Required behaviours
  • Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Working Together Application deadline Application deadline day Application deadline month Application deadline year
  • 28 March 2023
Grade

  • Administrative Officer (AO)
Type of Position

  • Fulltime, Fixed term, with possibility of renewal
Working hours per week

  • 39.5
Region

  • Asia Pacific
Country/Territory

  • Vietnam
Location (City)

  • Ho Chi Minh City
Type of Post

  • British Consulate General
Number of vacancies

  • 1
Salary Currency

  • VND
Salary

  • VND
28,144,748

Start Date Start Date - day Start Date - month Start Date - year

  • 8 May 2023
Other benefits and conditions of employment

_This position is being advertised as a 12 months fixed term position with possibility of renewal in Ho Chi Minh City._
Learning and development opportunities (and any specific training courses to be completed):
The Foreign and Commonwealth Office is committed to developing its staff, working hard to provide a comprehensive L&D offer. Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all the available opportunities.

The job-holder will be required to take some specific training courses related to their role.

All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.


  • Mandatory FCDO elearning
  • Consular online officer training
  • Emergency Travel Document training
  • Consular case management training
  • Data Protection Training
No accommodation or relocation expenses are payabl

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