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IT 1st Line Supporter
2 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
Are you looking for a new challenge in a truly international company, a dynamic and mutli-cultural workforce.
If so, then you might be a perfect match for our busy, well-run office in Ho Chi Minh City with 280+ employees.
RESPONSIBILITIES
As a part of the 1st line team, that currently counts 2 other team members, you will be the first person our customers will meet when they call or write to the SPRING family.
In this function, it is important that you can define the IT problem so that the customer can move forward quickly.
For that, you need your experience with support in IT, both on the Windows and MAC platform, your strong customer service gene, and you're understanding that speed plays a significant role for the customerYour tasks will include:
- Answering user inquiries on MS teams or on phone.
- Defining and managing issues.
- Problem solving IT related issues.
- Escalation of problems to 2nd or 3rd support.
Chức vụ:
Nhân Viên/Chuyên Viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chăm sóc sức khỏe
- Tăng lương
- Nghỉ phép năm
Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:
REQUIREMENTS:
- Passionate about customer service and support
- Have more than 3 years of experience with IT support for larger companies and has a structured approach to task solution.
- Have experience with ticket systems, preferably ServiceDesk, but not a requirement.
- Have knowledge of Office365 administration.
- Good in both writing and speaking English,(TOEIC 500)
- Good overview and can prioritize tasks.
- Knowledge on both Windows and Mac platform.
WE OFFER
- 13th month salary;
- An attractive package of annual leave, sick leave and childsick leave;
- Social insurance, health insurance and unemployment insurance;
- Annual health checkup;
- Meal, mobile and petrol allowance;
- Free parking for motorbikes;
- Teambuilding activities and social events (company trips, charity trip, New Year's party, kickoff party, team building, Friday bar, gifts for Tet and midautumn festival, lucky money, quarter team bonus);
- A cool place to work incl. rooftop pantry with table football;
- A focus on personal and professional growth, adding to your skillsets, and always challenging the status quo
- An international working environment that is constantly moving;
- A chance to develop working relationships with overseas colleagues;
- We promise that you will get busy, you will have fun, you will be challenged, and you will become more skilled. In other words, you will not be bored.
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Support
Đại Học
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