Senior IT Technical Support

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH KMS Technology Việt Nam Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • Provide technical support services to customers while liaising internally with presales, product and engineering teams.
  • Resolve issues in your queue while creating repeatable, stepsbased documentation for both internal and external audiences.
  • Provide direct 1st, 2nd and 3rd line support to customers.
  • Triage and work on incoming issues to bring them to quick resolution defined.
  • Standard services utilizing strong troubleshooting skills.
  • Work with Linux and Windows servers in a system admin capacity to resolve complex problems.
  • Work on networkrelated issues, narrowing down the variables (switches, routers, LAN, VPN, Active Directory) to help isolate problems to a specific device, port, protocol, etc.
  • Work closely with Engineering and Product Management to recommend and implement cutting edge enhancements and features that expand our customer base and provide an improved customer experience.
  • Deploy cloudbased servers using virtualization and containerization.
  • You'll query SQL and PostgreSQL databases to help gain a better understanding of customer issues.
  • Compliance with security policy
Work on-shift (overtime compensation applied) after working hours and weekends as scheduled (if needed).

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

Premium healthcare packages for you and your family
19 paid leave days per year
Great chances to learn on the jobs, work with talented colleagues and regional clients

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

  • Min 3.5+ year of experience in Technical Support, System Admin
  • Experience of Linux administration; fluent in Linux standard command line program
  • Ability to identify/resolve issues in end user sides
  • Good communication and English skills (minimum Intermediate level) to work with end users and client
  • Strong experience with network related issues (switches, routers, LAN, VPN) to help isolate problems to a specific device, port, protocol, etc
  • Experience in operating relational databases (MS SQL, MySQL, MariaDB, Oracle); Experience using SQL query and PostgreSQL databases to help gain a better understanding of customer issues
  • Education/training preferred: MCSA, CCNA, LPI, AWS certifications

Nice to have:

  • Experience Active Directory and LDAP administration
  • Ability to learn and adopt programming using scripting languages such as Python, SQL, Bash
  • Good knowledge of Network architecture (onpremise and Cloud); Strong experience with networking skill set
  • TCP/IP & managing linux servers in system administration
  • Good knowledge and experience in multiplatform: Microsoft, Linux, macOS; Strong Linux troubleshooting experience
  • Experience deploying cloudbased servers using virtualization and containerization
  • Strong knowledge of server, storage and backup infrastructure
  • Strong knowledge of Security: System hardening (onpremise and Cloud), System Monitoring, Patching, Data Loss Prevention (DLP)...
  • Open to learn cloud technologies (AWS, AZURE, GC, or OpenStack)
  • Have knowledge about ISO27001, ITIL

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
CNTT - Phần Cứng,IT Support,Quản Trị Mạng

Trung cấp - Nghề
Không yêu cầu

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