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Key Account Manager

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam NavigosSearch Full time

What We Can Offer:

Consolidate knowledge on customer:

  • Secure approved/Preferred vendor status from Key account.
  • Consolidate and update customer knowledge (decision makers, influencers, volume potential, incumbents, industry challenges/opportunities, strategic expectation)

Set Goals:

  • Develop market share and profitability through customer's operations across the network
  • Develop and implement the sales action plan by monitoring own actions and those of the dedicated sales team, if any.
  • Review performance and quality indicators which have been contracted with customer

Build action plan:

  • Plan and monitor growth with the dedicated network sales team aligned with customers flows.
  • Optimize sales awareness and development within network thru CRM
  • Lead direct actions with identified customer's interlocutors
  • Define operational and pricing procedures and exercise authority over BU's and agencies to have them applied
  • Plan monthly meeting to pilot growth and sales activities

Increase share of wallet and achieve GM target:

  • Secure locally controlled share of business manages local quotations and win ratio.
  • Monitor GM monthly and achieve Locally controlled and Nominated Budget targets.
  • Ensure disputes / complains are settled promptly & payments are received within credit limit & period
  • Ensure constant Value generation towards the customer's business, through initiatives and projects

Lead global tender:

  • Lead local tenders or local part of regional/global tenders and participate to signoff with respective MO parties
  • Design and present (delete Global) tenders to customers with supporting BL functions and expertise.
  • Call on regional/corporate steering committee to arbitrate financial, sales or operational disputes linked to local or international contract management

Team Management:

  • Ensure and monitor team compliance to the Group's Code of Conduct and Company's regulations
  • Ensure team understanding and implementation on company's Value in daily work behaviors
  • Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
  • Plan and monitor team development together with HR Division
  • Ensure updated Job Description availability for the team by coordinating with HR Division
  • Ensure all changes in Department / Section socialized properly to the team

QHSE

  • Participate in the setup and followup of internal standard procedures to enhance productivity and transparency
  • Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
  • Ensure the compliance with applicable legal requirements

Job Requirements:

  • College or University Certificate major in Foreign Trade, Marketing or Business Administration
  • Vietnamese mother tongue with strong command of English language
  • Strong organizational and management skills
  • Good in communication and negotiation
  • Able to work independently or in group under high pressure
  • Minimum 5 years of experiences at similar roles in international freight forwarding companies.

Job Locations:

  • Ho Chi Minh