Hanoi Touring Executive

2 weeks ago

Hanoi, Hanoi, Vietnam Discova Full time

Job no: 516141

Brand:
Discova

Work type:
Full time

Location:
Hanoi, Vietnam

Categories:
Wholesale & Product

Touring Executive

Discova
is on the lookout for a driven, meticulous
Touring Executive to join our global, diverse team

About the Opportunity


As part of the Touring Team, you will be responsible for ensuring that all field staff and partners directly involved within a Discova booking execute the operational standards and requirements that will drive customer satisfaction and productivity.

This will involve the delivery of best-in-class service and memorable local experiences for travellers.

Operationally, you will be responsible for assigning guides, reconfirming reservations, handling operational issues, and continually providing feedback to management on risks and improvements in the ways we operate our products.


Your main responsibilities are:

  • Work closely with the Reservation team to ensure all transfers and tour logistic details are fulfilled according to company SOP's
  • You will be empowered to initiate new, better OBWs, through the proper channels
  • Effectively cooperate with Fleet, Product, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements
  • Ensure 24/7 support on the ground for clients' complaints and incidents with appropriate corrective and preventive measures

About you

The Essentials:

  • Previous experience in tourism or DMC an advantage
  • Degree in tourism and hospitality is an advantage
  • Fluent in national local language and intermediate to advanced level of written and spoken English

The Attributes:

  • Welldeveloped problemsolving skills
  • Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders)
  • High attention to detail and strong time/priority management skills
  • Customer centric with commitment to high standards of service delivery
  • Able to work both independently and in a team environment
  • Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings
  • Able to adapt to uncertainties and changes and remain calm under pressure
  • Personally aligned with Discova's company purpose and values

About Us

The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.

The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers.

With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your
_element_.

We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.

**Get in touch now and Discova a world of possibilities

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