Center Manager

1 week ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty Cổ phần Giáo dục Yola Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

A.

Business management & customer service:
55%

  • Set sales plan/target and allocate by day/week/month/year based on company target.
  • Lead, monitor and ensure the achievement of new enrollments, reenrollments, revenue, profitability, and other KPIs set by the company.
  • Understand competitors and targeted customers in surrounding areas and propose effective plans/solutions to acquire new customers.
  • Propose development strategies, plans and solutions to overcome difficulties and lead the center to achieve higher results.
  • Monitor and ensure that customer care procedures are conducted in accordance with the prescribed regulations.
  • Ensure the reenrolment rate of each program/product is achieved as the company's targets.
  • Ensure the procedure of the Placement Test is conducted properly and optimize new class openings to achieve ACS KPI & room utilization.
  • Coordinate well with the marketing team to organize events for both new and old students to create a fun environment for Yola students.
  • Oversee the pass/fail ratio of students and work with Academic Operation to ensure teaching quality if problems arise.
  • Control the implementation of tutoring, makeup classes, trial classes and waiting list to ensure compliance with academic regulations and within budget allowances.
  • Ensure employees comply with the company's sales regulations and customer service procedures.
  • Understand Parents and ensure the best experience and satisfaction of parents during their time at Yola.
  • Prepare and provide timely and accurate day/week/month/year reports as required.
  • Lead, and conduct meetings with all center staff daily/weekly/monthly to promptly update the latest information, listen to and receive employees' feedback to take quick actions and achieve business results.
  • Attend meetings with superiors to receive business plans, strategies and requirements.
  • Respond quickly to the effectiveness of marketing activities supported by the marketing team.
  • Propose more effective local marketing activities to increase the sales conversion rate & acquire new customers.
B

People management:
30%

  • Guide, evaluate, train and coach new and existing employees in sales, communication, and customer service skills that support employees in achieving significant results.
  • Participate in direct consultation sessions between employees and customers to identify and address areas of improvement for the employees.
  • Conduct performance evaluations for center staff and prepare for a successor.
  • Supervise the weekly, and monthly working schedules of center staff.
  • Supervise to ensure that employees comply with the regulations on uniforms and manners, working hours and communication with customers.
  • Build up & create a high motivation & highperformance team.
C

Other tasks:
15%

  • Monitor, and review to ensure Yola brand image and customer experience are in good condition in the following areas:
  • Outside the center:
facade, signage, billboards, posters, and surrounding space.

  • Inside the center:
consultation area, curriculum display cabinets, POSM, signboards,

  • Hygiene service:
cleaning of classrooms, floors, and other areas.

  • Security service
  • Cooperate well with other departments to ensure smooth execution & business results.
  • Properly manage daily cash collection in a safe procedure.
  • Manage and preserve assets: the center's tools, equipment, and facilities are always in good working condition.
  • Other tasks assigned by the line manager.

Chức vụ:
Trưởng nhóm/Trưởng phòng

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Performancebased bonus tied to the achievement of KPIs and company objectives
  • Sales commission for the team's overall performance
  • Health and dental insurance benefits
  • Vacation and sick leave, in accordance with company policy and local laws
  • Opportunities for professional development, training, and career advancement within the company

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

  • At least 3 years of working experience in a similar field, with at least 2 years in management. Strong preference is given to individuals with management experience in education sales and/or service industry.
  • Strong customer service mindset, resultsdriven and striving for work excellence.
  • Strong focus on setting standards in sales consultation and customer service quality.
  • Resultsdriven in achieving sales target, student enrollment and all sales and service KPIs.
  • Skills: strategy planning, management and leadership, organization, presentation, delegation.
  • Able to train, coach and mentor center staff, with welldeveloped people skills and the ability to manage complex working relationships.
  • Good communication, persuasion, and analytical skills.
  • Excellent interpersonal style with cultural sensitivity to deal with diverse nati

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