Store Manager

2 weeks ago


Hanoi, Hanoi, Vietnam NIC HR Full time

Major Responsibilities:

  • Profit and Loss Management
  • Plans the development of sales in your boutique
  • Builds up the annual budget, keeps track of all foreseeable sales and expenses
  • Achieves net profitability in line within the agreed budget
  • Prepares weekly sales summary and monthly reports per requires
  • Sales Management
  • Have good customer database and good relationship with them
  • Ensures that all clients are properly served
  • Develops a selling strategy based on market trends, sales objectives and inventory control
  • Implements this strategy with a quality and customerservice oriented sales policy
  • Ensures that all the sales team fully understands the selling strategy and applies it
  • Prepares sales budget every year
  • Buying
  • Implements a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives)
  • Inventory
  • Manages inventories in a proactive way in order to increase the sales and keep a financially healthy stock level
  • Be fully aware of the inventory of all product lines at all times, anticipating stock buildup and shortages, and maintaining reasonable levels as much as possible
  • Optimizes sales in the boutique by ensuring that needed stock is available, regularly reordering
  • Merchandising
  • Trains the sales team to develop proper merchandising skills
  • Maintains boutique display and environment with company set standard of daily operation
  • Customer Service
  • Ensures that each member of the sales team provides an excellent service to each individual entering the boutique, in line with Tam Son' standards of customer service
  • Develops sales and goodwill through proper service to all clients
  • Always be present and backup your team in case of conflicts
  • Team Management
  • Motivates your sales team to serve all clients in excellent standards
  • Employs and retains high quality staff, at the right compensation level
  • Keep track of each individual performance, defining tasks and setting goals
  • Ensures that the team receives proper training regularly in order to develop customer service, product knowledge and selling skills
  • Oversees and ensures all leaves taken are in line with company policies and procedures while all untaken annual leaves are properly managed
  • Creates a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company
  • Ensures that everyone on the team receives proper support in order to achieve their full potential.
  • Sales Administration
  • Ensures that procedures and systems are clearly understood, run smoothly and comply with the everchanging needs of the sales activities
  • Ensures that all sales activities are properly processed according to the company's procedures
  • Processes proper sales reporting according to the company's procedures
  • Communications
  • Assists the Marketing Team to implement any communication activities in relations with your boutique
  • Proposes to the Marketing Team all communication activities which could help achieve the sales objectives of your boutique
  • Be at all times a proper "ambassador" for Brands with all visitors of the boutique, and to ensure that each member of the sales team also acts as an "ambassador" of the brand
  • Property Management
  • Keeps up the boutique in excellent states at all times
  • Ensures proper maintenance and renovation works, in line with the agreed budget
  • Aware of the neighboring property market and to inform your supervisor of any opportunities

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