Store Manager

1 week ago


Hanoi, Hanoi, Vietnam Circle K Việt Nam Full time

1. JOB PURPOSE
To deliver exceptional customer service at all times following Circle K's Commitment - 4 Fs and adhering to our Policies and Procedures to achieve sales & profit objectives,

To manage, direct and coach Staff in the daily operations, sales and customer service to ensure full customer satisfaction and maintain positive company image and represent Circle K chain store in a professional manner.


2. JOB ACCOUNTABILITIES


Your main responsibility as a SM is to ensure that you and your team are delivering the highest level of customer service, in a clean and safe environment.

In addition to adhering to Circle K's Policies and Procedures, you are responsible for:

People

  • Ensuring you and your staff follow people essentials (eg. uniforms, grooming, punctuality, ) and Circle K's practices as set out in the Employee Handbook
  • Understanding and well delivering Caring-SharingLearning culture of Circle K Vietnam to all of your store staff and also promoting teamwork to achieve store goals.
  • Managing/ guiding subordinates in detail when needed while demonstrating consideration for proper procedures.
  • Following all reasonable instruction given by an authorized person (eg. Trainers, Area Managers).
  • Acting as a key brand ambassador for Circle K at all times and also as a key model for store staff.
  • Leading team members to be professional and qualified CSRs.
  • Following up job assignment by conducting random checking and CCTV checking.
  • Setting plan for building up your staff, especially for SL 2, SL 1 and key CSRs. Following up under supervision of Area Managers
Sales Building

  • Ensuring your staff following critical standards for general merchandise and food service items with high service speed, cleanliness and sanitation.
  • All general merchandise should be displayed under guidelines with full name tag, price tag, notexpired and fresh and with eye catching look
  • Following strictly SOP of every single food item. Regularly check expiry dates of all items and report immediately if any.
  • Serving customers by establishing critical service factors; maintaining quality and service and operations; anticipating trends; developing and implementing systems and resources; assessing results.
  • Adhering to store performance standards under guideline from Area Manager.
  • Ensuring workplace (including cashier counter, Food Service counter, sales floor, sitting area, backroom, toilet, front yard) clean and tidy all the time
  • Following directions for the implementation of new products and procedures.
  • Developing and implementing promotional campaigns by coordinating with merchandising department and external vendors; monitoring presentation and execution.
  • Ensuring 100% implementations of all promotion programs, guidelines, POG updating, price changing, new items listed at store within deadline
  • Continuous coaching staff on maintaining operational & Food service procedure to exceed customer cleanliness, comfort & convenience expectations. Adjusting ordering amount of food material, controlling BM amount and maintaining high GP% is the key.
  • Responsible for all cash handling. Any shortage of cash must be under your responsibility.
  • Following and ensuring full stock of top 200 SKUs
  • Observing and reporting any typical customer behavior at store to Area Managers, also, paying attention to events around stores which may bring more sales chances.
  • Making suggestion on layout, equipment needed for better sales chances
  • Visiting competitors and sending feedback to Area Manager weekly for updating competitors' activities, also, finding room to learn from them in terms of display, cleanliness, staff arrangement for better control
  • Reducing operating costs by monitoring annual budget; scheduling expenditures; analyzing variances; determining profitable service.
Food Safety/Sanitation/Equipment

  • Following all food safety, sanitation and hygiene requirements and practices.
  • Ensuring all machines are welloperated and report immediately if there is any under
- expected quality

  • Sending requests immediately to other supporting departments (Site/ IT) for any equipment which need replacing/repairing
  • Other tasks assigned by Area Managers
o
Customer Engagement

  • Welcoming every customer with a smile and being genuinely friendly at all times.
  • Attending to customers' needs as a primary focus.
  • Referring difficult customer enquiries to a relevant Manager.
  • Ensuring all team members deliver best service to customers.
Stock arrangement/ control

  • Ensure on shelf/ in backroom follow Operations guidelines.
  • Maintains healthy stock at store by conducting inspections to ensure moderate inventory levels, good merchandising condition; acceptable inventory variance from stock take and daybyday random followingup
  • Keeping an eye on stock and doing physical counts on high value items, to minimize shoplifting chances at stores
  • Consolidating expiry checking report by end of month
  • Placing order f

  • Store Manager

    1 week ago


    Hanoi, Hanoi, Vietnam Adecco Full time

    Job summary:A worldwide-known luxury brand with 02 retail stores in Hanoi and Ho Chi Minh City is looking for Client Advisor in Hanoi:Responsibilities:As the Store Manager, you will report to the Retail Director and be responsible for the following: Sales and Client Management: Establish and implement Action Plans to develop sales for each product category...

  • Store Manager

    1 week ago


    Hanoi, Hanoi, Vietnam NavigosSearch Full time

    What We Can Offer: Facilities Management: Report all issues to Facilities Management team in a timely manner Follow up all actions to take inside the store and ensure to have a good record to keep track Special Event: Plan and manage all limited release events including crowd control, schedule planning, manpower delegation and liaise with internal party or...

  • Store Manager

    1 week ago


    Hanoi, Hanoi, Vietnam Adecco Full time

    Job summary:A large company in luxury retailResponsibilities: Partner with Retail Training Manager/Country Trainer and Store Manager to analyse and identify specific skills gaps and training needs in line with business requirements and store personnel assessment. Define training plan, organize and deliver in person training and coaching for store personnel....

  • Store Manage

    1 week ago


    Hanoi, Hanoi, Vietnam Talent Recruitment JSC - HR2B Full time

    A/ Job content:1/ Sales: Deliver a luxury service to all clients. Responsible for the team target and all individual target. Grow sales, always stay focused and take actions to achieve the store sales targets, KPIs and profitability goals. Develop customer database and create customer loyalty. Propose ideas and suggestions to Management levels to boost...

  • Store Manager

    1 week ago


    Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 05/06/2023Applications 0Views 7Job Detail: Offerd Salary (USD) Login to view salary Career Level Manager Experience 13 Years Gender Male/Female Sector Hanoi, Hai Phong, Bac Ninh Industry Sales FMCG, Sales Home Appliances, Sales (Other)Our client is a foreigninvested company, now looking for...


  • Hanoi, Hanoi, Vietnam Adecco Full time

    Job summary:A leading retail chain is currently looking for an Assistant Store Manager in HanoiThis Assistant Store Manager will support Store Manager in overseeing the sales and operations of the shop, driving associates to achieve sales targets and ensuring KPIs are met by managing the sales floor, inventory, replenishment, display and customer...

  • Store Manager

    1 week ago


    Hanoi, Hanoi, Vietnam Công Ty TNHH Sôcôla Marou Full time

    Mô tả công việc:(Mức lương: triệu VNĐ)Responsibilities: Set and execute sales performance goals to increase profitability Search and propose potential sites for new store to Management team for assessment and selection Manage all F&B and daytoday operations of store incharge within budgeted guidelines and to the highest standards Preserve...

  • Store Manager

    1 week ago


    Hanoi, Hanoi, Vietnam NavigosSearch Full time

    What We Can Offer: Healthcare Professionals Incentives BonusSales and Revenue Management: Collaborate with the Retail Manager to develop and execute sales strategies and objectives for the boutique Plan and manage the boutique's budget and ensure the accuracy of all financial records Conduct regular analysis of sales data, market trends, and customer...

  • Store Manager

    1 week ago


    Hanoi, Hanoi, Vietnam NavigosSearch Full time

    What We Can Offer: Commission Healthcare Bonus Strategy Development: Skillfully formulate and execute business strategies that are focused on maximizing sales and profits while ensuring the store operates efficiently and consistently achieves its targets. Customer Relationship Management: Nurture and uphold excellent customer relationships by attentively...


  • Hanoi, Hanoi, Vietnam Samsung Electronics Full time

    Position SummaryMaximize the revenue and profit by planning and executing the sales strategy and plan optimized for the selected channel account based on the regional business strategy.Build a foundation for maximizing sales revenue and profit based on the trust and teamwork with the channel accounts.Role and ResponsibilitiesTo supervise and manage all...


  • Hanoi, Hanoi, Vietnam NavigosSearch Full time

    What We Can Offer:Responsibilities:Assist the Store Manager in effectively managing all aspects of the store's operations, including sales, customer service, inventory management, and staff performance.Provide exceptional customer service and ensure a personalized shopping experience for every customer.Lead by example and motivate the sales team to achieve...


  • Hanoi, Hanoi, Vietnam Talentnet Full time

    ManufacturingRESPONSIBILITIES:1.1.Store Sales & Marketing management: Leading sales team to achieve stores target. Retaining customer satisfaction through excellent service. Organizing branding event activities. Coordinating with other divisions when needed in terms of products and customers feedback, event organization, and other activities. Ensuring all...

  • Store Supervisor

    1 week ago


    Hanoi, Hanoi, Vietnam PERSOLKELLY Vietnam Full time

    Industry: Retail International brand HanoibasedReports To: Deputy Store Manager.Responsibilities and Duties: Improve efficiency or store operation and execution. Understand and able to report sales or other issues on each floor and staff. Allocate staff and shift control based on Store Staff's working schedule and manage Store Staff attendance. Prepare a...


  • Hanoi, Hanoi, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT Insurance Travel opportunities Allowances Incentive bonus Health checkup Training & Development Salary review Annual Leave Manage all aspects of the store (images, products, employees, customer service ) in accordance with the commercial strategy approved by the Board of Directors and in image standards and services around the world. Manage and...


  • Hanoi, Hanoi, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT Insurance Travel opportunities Allowances Incentive bonus Health checkup Training & Development Salary review Annual Leave1. P&L Management Support Retail manager to plan to grow sales in the store Support Retail manager to develop an annual budget that keep track of all expected expenses and sales.2. Sales management and sales service Ensure...


  • Hanoi, Hanoi, Vietnam công ty cổ phần quốc tế tam sơn Full time

    Manage and distribute business goals to employees to achieve sales and profitability goals. Manage all aspects of the store (images, products, employees, customer service ) in accordance with the commercial strategy approved by the Board of Directors and in image standards and services around the world.Control the cost and inventory shortage- Ensure a high...

  • Store Supervisor

    1 week ago


    Hanoi, Hanoi, Vietnam Adecco Full time

    Responsibilities: Product Management: Organizing sales and stock control Manage, control, and monitor merchandising activities in store Ensure efficient Stockroom Management Liaise with Commercial team in product display, coordination and layout Control business plan implementation and conduct analysis of trends/forecasts and market Operation Management:...


  • Hanoi, Hanoi, Vietnam Adecco Full time

    Job summary:Adecco's client - one of the leading international fashion retail chains is looking for a Store Supervisor for their newly established store in Hanoi, VietnamResponsibilities: Manage all daily activities in a specific area of the store, including selling and service Manage sales staff performance and working shifts Lead, coach, drive and inspire...


  • Hanoi, Hanoi, Vietnam NavigosSearch Full time

    What We Can Offer: Bonus Healthcare IncentivesAssist the Store Manager in overseeing all aspects of daily operations, including sales performance, inventory management, and customer service.Lead by example in providing exceptional customer service, offering product knowledge, and personalized recommendations to clients.Support the Store Manager in developing...

  • Store Staff

    1 week ago


    Hanoi, Hanoi, Vietnam Adecco Full time

    **Responsibilities**:- Control friendly and professional image for brand and store/ Xây dựng hình ảnh thân thiện và chuyên nghiệp cho thương hiệu và cửa hàng trưng bày- Arrange products, image, advertising devices on shelves/ Sắp xếp thẩm mỹ các sản phẩm, hình ảnh và các thiết bị quảng cáo lên quầy kệ-...