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Operations Team Leader

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam công ty tnhh transcosmos việt nam Full time

Actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.

Control Team roster to be efficient and work with QAs/Trainers to gather feedback regarding productivity and quality problems for service improvement.


Performance management:
career counseling, coaching, performance development, 1:1&039;s mentoring, Team huddle, Ops calibration etc... to make sure the team achieves the glide goal.

Create an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed.

Lead, manage & develop a team, helping them to achieve their full potential and maintain high standards and quality of work.

Ensure that all services are delivered within the framework&039;s core values and in line with existing policies and procedures.

Yêu cầu công việc:

1- year minimum supervising/leading a team or senior agent/ specialist staff.
Prefer have experience in Contact Center, E- Commerce, Customer Service, Consultant, Data, Telesales, and Moderation,..
Experience in a high
- growth organization strongly preferred.
Good at English.

Quyền lợi:

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

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