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Junior IT Helpdesk

3 months ago

Hanoi, Hanoi, Vietnam Gear Inc Full time

Working Location:

Hai Ba Trung, Hanoi

Job Description:

Compiling a list of active vendors for the entire departments purchasing and support needs; Monitoring the life cycle of help desk tickets in order to keep it at or below SLA, identifying unused or underutilized hardware for either replacement or retirement, and removing/adding IT resources where possible; Ensuring that there is a definitive standard for any and all DC computer hardware (PC, laptop, printer); Provide engineering design and support of our Cisco TCP/IP network Environment; Participate in project implementation of TCP/IP, LAN, WAN and other networking projects; Provide effective engineering by demonstrating ownership and accountability for all assigned tasks and projects; Partner with Infrastructure Leads, and third party service providers in the conception, evaluation, piloting, engineering and operational delivery of solutions for the organization; Define, document and adhere to technical and operational standards; Maintain detailed technical documentation.

Job Requirement:

Any combination of education and or experience within IT field or related courses; Working knowledge of computer hardware, software and network operations and capabilities; Ability to detect, analyze and resolve computer hardware, software and network problems in a timely manner; Ability to provide clear and useful instruction and training; Must have an understanding of other IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations); Ability to work on flexible working schedules.

Benefits:

1. Salary and Benefits

Attractive salary and benefits; Premium Healthcare and Mental Health Care service for you, 100% covered by the company; Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world; Annual health check, annual flu vaccination; Summer vacation (Paid days off and bonus); Paid leave (12 days/year).

2. Working Environment

International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts; Modern hardware, No dress code, Free drinks (coffee, tea, etc.); Training and career development opportunities; Free game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.

Working time:

5 shifts per week amounting to 40 hours, arranged by the company; The detailed working hour is as follows: Shift: 2:00 p.m. to 10:00 p.m., and 10:00 p.m. - 6:00 a.m; Able to work on weekends and public holidays (including New Year, Lunar New Year, Independence Day, etc.).

All interested candidates are welcome to apply. Please send your resume expressing your interest to us at Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.