Junior IT Helpdesk

**Working Location**:

- Hai Ba Trung, Hanoi
- Compiling a list of active vendors for the entire department's purchasing and support needs;
- Monitoring the life cycle of help desk tickets in order to keep them at or below SLA, identifying unused or underutilized hardware for either replacement or retirement, and removing/adding IT resources where possible;
- Ensuring that there is a definitive standard for any and all DC computer hardware (PC, laptop, printer);
- Provide engineering design and support of our Cisco TCP/IP network Environment;
- Participate in project implementation of TCP/IP, LAN, WAN, and other networking projects;
- Provide effective engineering by demonstrating ownership and accountability for all assigned tasks and projects;
- Partner with Infrastructure Leads, and third-party service providers in the conception, evaluation, piloting, engineering, and operational delivery of solutions for the organization;
- Define, document, and adhere to technical and operational standards;
- Maintain detailed technical documentation.

**Job Requirement**:

- Any combination of education and or experience within the IT field or related courses;
- Working knowledge of computer hardware, software, and network operations and capabilities;
- Ability to detect, analyze, and resolve computer hardware, software, and network problems in a timely manner;
- Ability to provide clear and useful instruction and training;
- Must have an understanding of other IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations);
- Ability to work on flexible working schedules.

**Benefits**:
**_ 1. Salary and Benefits_**
- Attractive salary and benefits;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check, annual flu vaccination;
- Summer vacation (Paid days off and bonus);
- Paid leave (12 days/year).

**_ 2. Working Environment_**
- International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
- Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
- Training and career development opportunities;
- Free game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.

**Working time**:

- 5 shifts per week amounting to 40 hours, arranged by the company;
- The detailed working hour is as follows: Shift: 2:00 p.m. to 10:00 p.m., and 10:00 p.m. - 6:00 a.m;
- Able to work on weekends and public holidays (including New Year, Lunar New Year, Independence Day, etc.).