Senior Delivery Lead

3 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam TikTok Full time
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform.

We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.

Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe.

We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.


Our frontline teams interact with images, video, text related to everyday life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Hence, it is possible that this role will be exposed to harmful content on a daily basis.

What will I be doing?

  • You will provide overall leadership to Vietnam Operations team, driving their success and supporting their growth and development;
  • You foster a highperformance culture and champion open communication, inclusion, continuous improvement, and sharing feedback;
  • You have overall responsibility for office space planning, employee wellbeing initiatives, and ad hoc initiatives as required;
  • You will review targets and ensure that services are delivered within agreed policies & procedures and that the team holds themselves to a high standard.

Qualifications:

What should I bring with me?

  • You have experience recruiting, leading, and mentoring highperforming teams, including managing people managers;
  • You possess exceptional interpersonal, customer service, and communication skills with a passion for delivering a high standard of service;
  • You possess knowledge of Six Sigma / Lean processes & continuous improvement methodologies;
  • You have good attention to detail comfortable using data to analyse performance and using insight to drive performance.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

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