Senior Key Account Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Shopee Full time

DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic.

The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan.

The aim of the Business Development and Partnership teams is to provide Shopee's buyers with a wide variety of product listings at the best prices.


  • Serve as a key member of the ShopeeFood business development team to define the current landscape, strategize and execute top business development/partnership opportunities.
  • Leverage ShopeeFood's business development network and generate new leads as required to identify opportunities to improve and iterate on merchant initiatives to improve merchant experience.
  • Ensure all initiatives meet strategy and KPIs.
  • Approach and offer SEA service packages with Enterprise merchants.
  • Managing merchants, setting objectives, developing sales, monitoring performance and planning campaigns to achieve monthly targets.
  • Being responsible for individual & team sales target.
  • Be the focal point for ensuring customer complaints are resolved in a timely and effective manner. Work directly with other sales team members to maximize KPIs.
  • Keep management informed by submitting regular reports and updates.
  • Continuously develop initiatives that are customer centric (merchants) by representing the voice of the customer in all initiatives with the aim of improving lives.
  • Support to build and maintain a high performing team.
  • Provide coaching and continuous professional development of teammates.

Requirements:

  • Min 35 years of experience in Sales or Business Development (B2B is preferable).
  • Demonstrate strong track record in project management, and managing internal/external stakeholders locally and regionally.
  • Proven ability to blend business, strategy, finance and legal concepts to lead complex, multifaceted, winwin deals.
  • Strong written and verbal communication skills in both Vietnamese and English is a must.
  • Proven ability to work independently and effectively.
  • Strong code of ethics and sound business judgment required.
  • Relevant BA/BS/BEng degree.
  • Appearance: professional, good looking.
  • Proactive & smart.
  • Good communication, presentation & negotiation skills.
  • Creative & strong initiative.
  • Result & number oriented.
  • Sales aggressiveness.
  • Have long term projection.

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