Data Support
2 weeks ago
***- Quang Trung Software City, Tan Chanh Hiep Ward, District 12, Ho Chi Minh- Fresher Accepted- At office- Posted 9 hours ago- Skills:
- Data Analyst
IT Support
Top 3 reasons to join us:
- Opportunity to have business trip to Australia
- Support cost for studying demand
- Bonus: project, employee of the month/yearly bonus
Job description:
- We are seeking a highly motivated and customerfocused Software & Data Support Specialist who is fluent in English to join our rapidly growing team. In this role, you will be responsible for providing exceptional customer support for our software products, ensuring that all inquiries and issues are resolved in a timely and professional manner. You will be the primary point of contact for our Australian customers and will work closely with our development team to ensure that issues are resolved quickly and efficiently.
Duties:
- Troubleshoot software issues and work with customers to resolve them
- Escalate issues to the development team as needed
- Document and track customer issues and resolutions
- Provide training to customers on how to use our software products
- Work with the development team to identify and resolve recurring issues
- Collaborate with other departments to ensure that customer needs are met
- Participate in customer service initiatives to improve customer satisfaction
Your skills and experience:
- Fluent in English (both written and verbal)
- Proven experience in a customer support role or related
- Experience working with software products, preferably in a technical support role
- Strong problemsolving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Customerfocused mindset with a passion for providing exceptional customer service
- Good understanding of the Australian market and culture is a plus
Why you'll love working here:
What's on offer?
- You will be joining a company of dedicated, enthusiastic individuals who work as one celebrating each other's success, within a team that values collaboration, trust and making it happen.
- We have a very professional working environment but friendly.
Here is some of our benefits:
- Opportunity to have short business trip to Australia
- We are willing to support cost for studying demand to advance knowledge that support for the job.
- Working time: 8am5pm, Monday to Friday.
- Insurances, leaves and holidays according to Vietnam Labor Law.
- Bonus: 13th month salary, project bonus, responsibility bonus, employee of the month/yearly bonus, Tet gifts.
- Yearly company trip/team building
Ambitionplus Custom Solutions:
Everything about ACS boils down to PEOPLE
- Company type
- IT Outsourcing
- Company size
- 150 employees
- Country
Australia
- Working days
Monday
- Friday
- Overtime policy
- No OT
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