Customer Service

17 hours ago


Ho Chi Minh City, Ho Chi Minh, Vietnam DC TECHNOLOGIES Full time

PMAC & DC TECHNOLOGIES
- leading providers of comprehensive solutions for two core sectors:
the jewelry and precious metals industry, and industrial manufacturing customers in the Indochina region
, offers technologies, machinery, equipment, supplies, and electroplating chemicals, and serve as official representatives of many world-renowned brands such as
Umicore, Thermo Scientific, and Dentsply.

RESPONSIBILITIES:

  • Handle customer inquiries via phone, email, webchat, LinkedIn, Facebook, and other channels in accordance with SLA
  • Identify customer needs, research issues, and provide appropriate solutions or alternatives
  • Follow up to ensure customer issues are fully resolved
  • Maintain accurate records of customer interactions in the system
  • Comply with company procedures and complete required training
  • Support stores and internal departments on customer service - related matters
  • Conduct customer surveys to collect insights
  • Perform other tasks as assigned by the line manager

REQUIREMENTS:

  • College/University degree in Business Administration, Marketing, Foreign Trade, IT, or related fields
  • Minimum
    1 year of experience
    in Customer Service / Call Center / Receptionist / Secretary roles
  • Good English skills (4 skills)
    ; candidates with
    Korean/Japanese/Chinese at intermediate level
    are not required to have high English proficiency
  • Proficient in
    Excel
    is a plus
  • Strong communication, listening, problem-solving, and time management skills

BENEFITS:

  • Salary: mil gross
  • Competitive salary and performance-based evaluation (6-month review)
  • Full insurance benefits (Social, Health, Private Insurance)
  • 13th-month salary, bonuses, and company welfare policies
  • Team building, company trips, internal activities, and Year-End Party

INFORMATION:

  • Working time:
    Monday – Saturday (8:00 AM – 5:00 PM)
  • Location:
    87 Nghĩa Thục Street, Ward 5, District 5, Ho Chi Minh City

Don't hesitate to contact me via

Contact: Zalo: Ms. Huyền)

Email: /

pmac_dctech #customer_service_product
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