Customer Service
17 hours ago
PMAC & DC TECHNOLOGIES
- leading providers of comprehensive solutions for two core sectors:
the jewelry and precious metals industry, and industrial manufacturing customers in the Indochina region
, offers technologies, machinery, equipment, supplies, and electroplating chemicals, and serve as official representatives of many world-renowned brands such as
Umicore, Thermo Scientific, and Dentsply.
RESPONSIBILITIES:
- Handle customer inquiries via phone, email, webchat, LinkedIn, Facebook, and other channels in accordance with SLA
- Identify customer needs, research issues, and provide appropriate solutions or alternatives
- Follow up to ensure customer issues are fully resolved
- Maintain accurate records of customer interactions in the system
- Comply with company procedures and complete required training
- Support stores and internal departments on customer service - related matters
- Conduct customer surveys to collect insights
- Perform other tasks as assigned by the line manager
REQUIREMENTS:
- College/University degree in Business Administration, Marketing, Foreign Trade, IT, or related fields
- Minimum
1 year of experience
in Customer Service / Call Center / Receptionist / Secretary roles - Good English skills (4 skills)
; candidates with
Korean/Japanese/Chinese at intermediate level
are not required to have high English proficiency - Proficient in
Excel
is a plus - Strong communication, listening, problem-solving, and time management skills
BENEFITS:
- Salary: mil gross
- Competitive salary and performance-based evaluation (6-month review)
- Full insurance benefits (Social, Health, Private Insurance)
- 13th-month salary, bonuses, and company welfare policies
- Team building, company trips, internal activities, and Year-End Party
INFORMATION:
- Working time:
Monday – Saturday (8:00 AM – 5:00 PM) - Location:
87 Nghĩa Thục Street, Ward 5, District 5, Ho Chi Minh City
Don't hesitate to contact me via
Contact: Zalo: Ms. Huyền)
Email: /
pmac_dctech #customer_service_product-
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