Technical Support Associate
2 days ago
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
About you:
You are a talented and passion driven individual who values working in a fast-growing environment, delivering high quality client-oriented services and collaborating with your peers. You are a motivated, detail oriented, technical skills and energetic person who works well in a fast-paced, dynamic small-team environment. You learn quickly and are passionate about helping others.
Day-to-day, you will:
Respond to customer inquiries via email or chat, addressing product and service issues.
Assist customers in understanding and troubleshooting RDB (a product of The Access).
Lead interactive calls with solution-driven support and issue resolution.
Ensure excellent service levels by prioritizing and addressing customer needs effectively.
Key performance indicators:
Customer satisfaction
Average 1st response time
Outbounds and Inbound Calls
Average Resolution Time
Your skills and experiences might also include:
Must be fluent in English.
Proficient in SQL with the ability to troubleshoot technical issues.
2+ years of customer support/technical assistance experience via phone, email, or chat.
Strong problem-solving, customer service, and adaptability to shifting priorities and flexible work hours.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
-
Associate Support Analyst
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam 2e260102-0bc8-41be-bf54-af7cbf6416d6 Full time ₫4,800,000 - ₫7,200,000 per yearDepartment:Client ExperienceLocation:Ho Chi Minh CityDescriptionVietnam - HCMC- HYBRIDWhy Confluence?At Confluence, we've always been driven by a commitment to innovation, precision, and partnership in the investment data space. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and...
-
Associate Support Analyst
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam CONFLUENCE TECHNOLOGIES Full time ₫15,000,000 - ₫40,000,000 per yearDescriptionVietnam - HCMC- HYBRIDWhy Confluence?At Confluence, we've always been driven by a commitment to innovation, precision, and partnership in the investment data space. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would...
-
Ho Chi Minh City, Ho Chi Minh, Vietnam APL Logistics Vietnam Company Limited Full time ₫1,500,000 - ₫4,500,000 per yearMô tả công việc:(Mức lương: Thỏa thuận)Execute established processes and audit measures to support and meet customers' requirements at agreed level.Execute and adhere to customer service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.Problem Resolution – ensure issues are tackled immediately and escalate...
-
Technical Support Representative
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Payreto Full time ₫200,000 - ₫400,000 per yearPosition OverviewAs aTechnical Support Representative – Payments Services Operations (PSOps), you will support the technical needs of Payreto's international clients and their customers. This role involves direct client interaction, implementing client processes, and assisting Technical Support Specialists in carrying out internal procedures. You will help...
-
Python AI Developer
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam HONGTHAI Technical Full time $50,000 - $150,000 per yearTop 3 reasons to join usProfessional, creative, and dynamic teamOpportunities for growth and developmentAttractive salary and benefits packageJob descriptionJob SummaryWe are looking for a talented and passionate Python AI Developer to join our team in building Generative AI applications. You will work with cutting-edge technologies such as ComfyUI, Large...
-
Technical Support Executive
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam HR Agent Vietnam Full time $40,000 - $60,000 per year* This position will belong to the Linear Motor Actuator Department and in charge of Linear Motor Actuator components* Customers: mainly focus on non-Japanese customers such as Chinese, Taiwanese, Korean, Vietnamese... Middle-end and low-end market demand for Linear Motor Actuator componentsTechnical support of linear motor and related items:• Visit the...
-
Technical Support Engineer
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam TalentMatch - Người tìm việc, Việc tìm người Full time ₫10,000,000 - ₫20,000,000 per yearYOU WILL:You will:● Reviews issues and contacts customers to understand issues.● Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., eventlogs, and performance traces) to help resolve customer issues.● Resolves or escalates multiple and varied customer issues. Documents technical work and...
-
Technical Sales Support Specialist
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam ABB Full time ₫800,000 - ₫1,200,000 per yearAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Service Sales ManagerYour...
-
Intern Technical Support
4 days ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Bosch Full time $50,000 - $80,000 per yearCompany DescriptionThe Bosch Group is a leading global supplier of technology and services. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With technology that is "Invented for life," Bosch wants to help improve quality of life and conserve natural resources.The...
-
Fullstack Developer
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam HONGTHAI Technical Full time ₫1,500,000 - ₫6,000,000 per yearTop 3 reasons to join usProfessional, creative, and dynamic teamOpportunities for growth and developmentAttractive salary and benefits packageJob descriptionDevelop features based on project requirements, including database, API, and UI layers.Build responsive web and mobile interfaces based on UI/UX designs.Integrate third-party or AI APIs accurately into...