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Senior Manager, Order to Cash Transformation
2 weeks ago
The Senior Manager, Regional Process Owner (RPO)
, serves as the key leader and subject matter expert accountable for upholding the Global Process as defined by the GPO. This role will support the design, standardization, implementation, governance, and continuous improvement of end-to-end business processes across the defined region. This role acts as the critical bridge between global strategy and local execution, ensuring that regional operations align with global process standards while accommodating necessary local variations.
KEY RESPONSIBILITIES:
(1) 75% Leadership, Influence and Strategy:
(a) Process Ownership & Governance:
- Own end-to-end process for [Process Area] in the assigned region.
- Ensure consistent application of Global Template, process standards and policies.
- Govern change requests, process deviations, and improvement initiatives regionally.
- Escalate Process deviations required by region to GPO for approval.
(b) Implementation & Transformation:
- Lead regional deployment of global process transformation initiatives and S4hana implementation.
- Partner with cross-functional teams to align process, data, and system readiness.
- Act as a strategic thought partner in change management and adoption planning.
- Serve as critical liaison between Enterprise stakeholders and the Galileo (S/4HANA) team.
- Partner closely with the functional leaders, regional leaders, and regional transformation managers to understand how the process is executed today enterprise-wide; as well as identifying improvements in the process and systems as we move into future state design.
- Facilitate Fit/Gap analysis to Global Template, protecting a clean core in S4hana o Identify and recommend localization requirements. Work with regional leaders to drive strategic local initiatives, while maintaining simple, standard, global focus.
(c) Performance & Continuous Improvement:
- Define, track, and improve key performance indicators (KPIs) related to process efficiency, quality, and compliance.
- Maintenance of Process Maps & Standard Operating Procedures
- Conduct regular process assessments and gap analyses.
- Collaborate with region and GPO on process improvements, prioritization and execution strategy.
- Ensure all process documentation is maintained including process maps and standard operating procedures.
(2) 25% Execution:
- Participate, and in some cases facilitate, critical Galileo work needed to ready the organization for the ERP (Enterprise Resource Planning) Global Template phase of the project (ie: research, analysis, workshop participation, etc.). These accountabilities will continue as the project progresses into later phases.
- Support Organizational Change Management (OCM) activities, in conjunction with Organizational Change Management Lead.
- Support development of training plan and execution of training content, in conjunction with Galileo Training Lead. Support go-live activities, virtually or on-site, as required. Support localization activities while balancing the goals of simple, standard, global solutions.
- Participate and/or support additional Galileo objectives (S/4HANA Transformation program), as needed. Develop in-depth understanding of Source to Settle S/4HANA functionality and the application to the Source to Settle process.
KEY REQUIREMENTS:
- 10 years of supply chain experience.
- BS degree. Supply Chain or Business preferred.
- Demonstrated knowledge of business process management and a passion for driving process excellence
- Project management and training experience preferred.
- Knowledge and experience in executing change management.
- Continuous improvement and Process governance mindset.
- Strong decision-making skills.
- Experience in stakeholder management and bringing together groups to execute on a common mission.
- Experience in cross-functional facilitation, collaboration, and being a change agent.
- Ability to challenge the status quo, find new solutions, and drive out of the box ideas.
- Strong passion for identifying / applying cutting edge technology.
- Strong PC skills, proficiency with Windows, Microsoft suite (Excel, Word, PowerPoint).
- Strong written and verbal communication skills.
- SAP expert, knowledge of MES and Power BI preferred.
- Second language of Spanish or Mandarin is preferred.
- Ability to travel when needed. International travel and domestic travel. 15% - 20% of time.
