CB IB Operations

Position Overview
Details of the Division and Team:
The position is under Vietnam Corporate Banking Branch Operations to handle daily activities of Securities Operations unit. The job holder is required to have strong interpersonal skills and a team player with capabilities of driving initiatives, projects, new developments and to coordinate with Regional Operations Management in establishing and maintaining internal controls and guidelines/governance. Strong understanding of Compliance, Audit, Regulatory & Operational Risk is a must.

What we will offer you:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Insurance coverage for employees and direct family members (spouse and children)
• Good benefit in sick leave (max 6 days of sick leave per year with no document submission requirement
• Gender Neutral Parental Leave
• Flexible working arrangements

Your key responsibilities:
Broad Operations Ownership & Accountability

• Manage Securities Operations staff to meet customer service standards, internal and external cut off times, retention of customer files, reporting, reconciliation and reviewing of processed/outstanding transactions
• Accountable for delivering the annual branch operations plans and key metrics/targets
• Manage and ensure compliance with, internal policies and audit and regulatory requirements
• Support and achieve excellent partnership with Sales, Product Management and other business partners e.g. Account Management Service or IT to meet operational objectives set by Sales and Regional Ops Management
• Train, coach and identify potential staff for succession and key operational functions; provide cross training and job rotation opportunities
• Streamline objectives for efficient and effective branch operations to ensure compliance with
• cost management, regulatory, audit and DB policies/guidelines
• Establish clear operating processes, controls, operating manuals and Key Operating Procedures for existing/new products and services, new systems/systems upgrade

Supporting Business & Client Experience Via Service Quality

• Build good relationship and communicate effectively with Business
• Work with Sales/Product Managers to support cross-selling of products to customers; understand needs of customer by industry for effective support
• Represent Operations in reviewing New Product Approval & Sales Proposal (Pre-mandate)
• Work with Implementation & Services on front-to-back customer onboarding & delivery
• Establish jointly with Sales/Product Managers competitive service level
• Ensure consistent and quality service delivery to clients or partners

Front-to-Back Operational Oversight

• Manage and Supervise day to day ("Run The Bank") operations to meet annual objectives/targets
• Manage the end-to-end when operationalising the processes & controls including working with the Operation Hubs, Technology and/or Vendors
• Review, identify and make organizational changes/staff responsibilities to meet demands/ changes in market/industry practices/regulatory
• Maintain updates on global banking practices to ensure DB is in position to make appropriate adjustments/changes
• Maintain close and active relationship with IT/Sales/Product Management to review systems/processing to achieve efficiency, productivity and cost saving, customer satisfaction
• Manage Customer/Sales expectations within internal policies and guidelines
• Maintain clear independence from Sales in decision making and escalate issues to next level management in event of conflict.

Operational Risk and Controls Management

• Manage operational processes within internal/external audit guidelines and policies.
• Manage accounting policies and reporting requirements within approved guidelines/policies
• Maintain operating standards with agreed/zero loss provision
• Plan and manage effective Business Continuity Procedure processes within Business Continuity Management guidelines. Will be key decision maker as part of the Crisis Management Team
• Meet operational/compliance requirements including adopting best practices & ensuring a consistency in delivering a regional operating model
• Implement appropriate procedures and controls including proper accounting/reporting requirements in support of new product/sales initiatives
• Lead in Incident Management and timely Escalations to Country & Regional Management
• Timely resolutions of incidents, audit remediations, reporting and regulatory-driven initiatives
• Institute a strong Risk Culture across with the teams, stakeholders and external partners/vendors

Operations Leadership & Accountabilities

• Supervise & manage Securities Operations department from a local perspective
• Coordinate with the product managers & Regional Ops Management in establishing and maintaining the internal controls and guidelines. Attending Regional Risk & Control meeting in the as representative of Branch Operations
• Support Head of CB Branch Operations on implementation of Global/Regional Operations Strategy; aligning overall planned initiatives with country management & key stakeholders
• Work closely with Head of CB Branch Operations, COO in supporting the Risk & Control Framework, Country Initiatives & Transformation Projects (Regional & Local)
• Support the Head of CB Branch Operations to coordinate the one Branch Model & All aspects of Control in the Securities Operations
• Maintain end-to-end operational oversights by working closely with Delivery Hubs & Vendors
• Keep track of the local regulations and ensure implementation as necessary
• Groom and guide talented staff and help in creating backups and career progression
• Take charge and steer engagements during internal and external regulatory audits.
• Actively support diversity and contribute to Corporate Social Responsibilities (CSR) activities

People Management

• Direct management of Securities Operations staffs
• Develop, sustain and retain key talents or performers
• Establish a robust team to provide effective cross support, including building SMEs
• Maintain high overall staff engagements (rating above average to other divisions) with clear communication plans & staff work life balance initiatives
• Effective delegating, planning and time management skills to meet strict deadlines and team objectives

Your skills and experience:

• Strong interpersonal skills and a team player
• Should possess professional qualification
• Should communicate clearly, have good presentation skills.
• Have at least 10 years of Operation Management experience; with at least 7 years in a supervisory/managerial position in Securities Operations
• Have the capability of driving initiatives, projects, new developments & generate ideations
• Have a strong understanding of Compliance, Audit, Regulatory & Operational risk
• Self-driven and keen on change for better mindset
• Possess good people management skills and interpersonal skills
• Strong skills in Microsoft software packages (Word, Excel, PowerPoint, Outlook) & Sharepoint is a plus
• Ability to manage exceptions, solution oriented and has a positive frame of mind to look at the big picture
• Working knowledge of operational toolkit such as Python, Digital Process Automation (Alteryx)
• Bachelor's degree in Banking, Finance, Economics, Business Administration
• Master's degree is a plus
• Good competence in written and spoken English and Vietnamese communication skills

How we'll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:
Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity:
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.