Change Management and Learning Coordinator

Role Summary

Change & Learning Coordinator in plays a critical role in support team lead to drive successful adoption of new systems and business processes through effective change management and learning strategies.

This consultant role will manage the end-to-end development and quality assurance of training content by collaborating closely with developers, super users, and process teams ensuring readiness for key project milestones such as TTT (Train-the-Trainer) and EUT (End-User Training). This role also supports overall change management in large-scale transformation initiatives to ensure that change activities are tailored, localized
,
and effectively delivered
.

Key Responsibilities

Manage Learning Asset Developments (S/4 HANA)

• Work under team lead guidance to collaborate with developers, super users, and process teams to support on process developing training content by using Enable Now
• Support to conduct continuous reviews and feedback cycles to ensure alignment with business processes.
• Coordinate and manage training content lifecycle: version control, documentation, QA checks, and Jira tracking.
• Review and validate a high volume of transactions in Enable Now.
• Ensure quality and timely delivery of training materials by coordinating with multiple team members.

Communication & Messaging

• Localise and deliver communication (key content provided by change management program lead), ensuring messages are crafted and engaging format.
• Ensure all relevant local audiences are well-informed throughout the project lifecycle.

Stakeholder Engagement & Business Readiness

• Coordinate and manage key change engagement activities in Vietnam facility.
• Support Change Management program lead to engage with local teams through communication and follow-up to drive user adoption.

Change & Learning Strategy

• Be an active in supporting change and learning practices across the program.
• Provide ad-hoc support to projects regarding transition and change planning.
• Oversee Train-the-Trainer (TTT) and End-User-Training (EUT) activities, including coordinating logistics, facilitating sessions, and ensuring smooth delivery of training programs.

Must-Have Competencies & Skills

• 1-3 years' experience in managing learning content lifecycle for S/4 HANA implementation (version control, QA, documentation, reviews, Jira or similar tracking).
• Communication Skills: Ability to localize and deliver clear, engaging, and audience-tailored messages in both English and Vietnamese.
• Skilled in managing cross-functional stakeholders, super users, and process teams to ensure alignment and readiness.
• Strong organizational skills to handle large volumes of transactions, coordinate Train-the-Trainer (TTT) and End-User Training (EUT) and manage multiple timelines simultaneously.
• Ability to review and validate high-volume learning assets with accuracy.

Preferred Qualifications

• Early career professional with 1-3 years' experience and openness to further development and long term growth within the company.
• Certification in
  Change Management
  or
  Learning/Training methodologies
  .
• Experienced working in
  global ERP transformation programs
  with both central and local teams.
• Familiarity with
  Enable Now tool
  and digital learning asset creation.
• Prior experience in
  manufacturing or supply chain environments
  .
• Strong
  communication both in English and Vietnamese
  for translating global content into local context

What Success Looks Like

• Learning assets are complete, accurate, and delivered on time
  , enabling smooth execution of training waves (TTT & EUT).
• Communication in Vietnam is clear, timely, and engaging
  , ensuring all stakeholders know what to expect and when.
• Stakeholders in Vietnam are aligned and prepared to participate in change activities and training,
  with readiness gaps identified and addressed early.