International Sales

About the position

At Marou, our mission is to connect the world with award-winning Vietnamese chocolate. We are a vertically- integrated chocolate company dedicated to crafting the finest artisanal chocolates using only the highest quality ingredients. With a commitment to exceptional taste, sustainability, creativity, and design, we aim to provide a unique and indulgent chocolate experience to our customers. Our products are distributed worldwide, and we pride ourselves on maintaining a high level of customer satisfaction.

ROLE PURPOSE

The International Sales & Operations Coordinator serves as the primary point of contact for international clients for order processing and fulfillment. Importantly, this role acts as the on-site representative for the International Department at the Marou Head Office/Factory. You will connect the remote International team with the on-site supply chain and production teams, ensuring international orders are prioritized and issues are addressed promptly.

KEY RESPONSIBILITY:

International Order Cycle Management (The "Admin" Role):

• Customer POC:
  Serve as the first point of contact for existing international distributors and B2B clients regarding order placement, product availability, and timeline inquiries.
• Order Entry & ERP:
  Manage the end-to-end order entry in the ERP system. Convert Purchase Orders (POs) into Proforma Invoices (PIs) and Sales Orders.
• Financial Documentation:
  Responsible for issuing commercial invoices, credit notes, and tracking payment status before releasing goods. Ensure all data matches for customs compliance.
• Data Integrity:
  Maintain the customer database, price lists, and product specifications in the system.

Internal Coordination (The "Supply Chain Link"):

• Liaise with Supply Chain:
  Act as the bridge between the International Commercial team and the Supply Chain Department.
• Logistics Handover:
  detailed order requirements to the
  Logistics Supervisor
  (now within Supply Chain) and the
  Sales Support
  team to ensure booking of shipments aligns with customer requested delivery dates.
• Forecast report:
  consolidating forecasts from the Regional Sales Manager on a monthly basis for the Supply Chain Department.
• Inventory Allocation:
  Coordinate with the factory planning team to ensure stock is reserved for upcoming international orders to avoid "out of stock" situations for export.

Head Office Representation (The "Ambassador" Role):

• On-Site Representation:
  Represent the Head of International at physical operational meetings in the Head Office. Report back on production updates, company policy changes, or factory issues that may impact export sales.
• Problem Solving:
  Resolve "on-the-ground" bottlenecks immediately (e.g., packaging errors, urgent sample requests, signing hard-copy documents) without waiting for the remote International team to intervene.
• Ownership of the International Operational Calendar:
  Coordinate and monitor the master schedule to ensure synchronization between logistics (container planning) and commercial milestones (trade shows, new product launches, catalogue, and seasonal in-store activations).

MINIMUM REQUIREMENTS:

• Bachelor's degree in Business Administration, International Trade, Finance, Accounting, Supply Chain, or a related field.
• At least 3-4 years of experience in Sales Administration, Sales Support, or Sales Coordinator roles.
• Hands-on experience with sales order processing, invoicing, and coordination with internal departments.
• Understanding of export procedures, customs requirements, and international logistics.
• Fluent English proficiency (written and spoken).
• Strong organizational and multitasking abilities, able to work effectively under tight deadlines.
• Customer-service mindset with attention to detail.

PREFERABLE REQUIREMENTS:

• Experience working in FMCG, manufacturing, or export-driven companies.
• Familiarity with ERP systems and hands-on experience with CRM software and other internal systems.
• Proficiency in Microsoft Office, especially Excel.
• Strong interpersonal and communication skills.
• Ability to take ownership of operational tasks independently.

Working time:
Monday - Friday

Working location:
Binh Chieu Industrial Park, Thu Duc City, HCMC.