Onsite IT Support Engineer
5 days ago
Position Overview
We are looking for a skilled and dependable Mid Level Onsite IT Support Engineer to join our IT support team. In this role, you will deliver hands-on technical assistance, supporting end users with their devices, managing AV and hardware issues, and ensuring seamless IT operations. The successful candidate will demonstrate strong technical skills, a customer-first mindset, and the ability to work independently in a fast-paced environment.
What You'll Do
• Perform end-user support for desktops, laptops, tablets, mobile devices
• Deliver AV support and urgent troubleshooting for conference setups
• Provide VIP-level support and ensure prioritized resolution
• Execute IMAC, hardware replacements, printer troubleshooting
• Carry out depot tasks, device imaging, configuration, and inventory handoff
• Support onboarding/offboarding workflows with IT, HR, and Security
• Document processes, SOPs, and ticket resolutions in ServiceNow
Required Skills and Qualifications
• Experience: 3–6years
• Locations: As applicable
• Good understanding of endpoint devices and peripherals
• Familiarity with ServiceNow, ProxyPro, and Microsoft Entra Self-Service
• Basic understanding of network troubleshooting
• Attention to detail and ability to work independently
• ITIL awareness and customer-first attitude
• CompTIA A+ or similar certification required
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