Technical Service Engineer

2 weeks ago

Hanoi, Hanoi, Vietnam SolaX Power Full time ₫1,200,000 - ₫3,600,000 per year

Established in 2012, SolaX Power is dedicated to helping our customers transform their homes to clean energy and reducing the reliance on fossil fuels. Solax Power is a leading provider of sustainable solar and battery energy storage solutions, with a strong presence in Europe, Asia, and Africa. Now we have more than 3000 employees globally, and we continue hiring talents to join us. We believe that in Solax, an international organization, your career can be further improved.

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Location:
** Vietnam

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Position Overview:
**

We are seeking a skilled Technical Service Engineer with a strong background in solar inverters to join our dynamic team. The ideal candidate will leverage their technical expertise to provide exceptional support and service to our customers, ensuring optimal performance and reliability of our solar inverter systems.

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Responsibilities:
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  • Diagnose and troubleshoot technical issues related to solar inverters remotely and on-site.

  • Provide prompt and effective technical support to customers via phone, email, or onsite visits.

  • Conduct root cause analysis and implement corrective actions to resolve issues promptly.

  • Perform commissioning, testing, and maintenance of solar inverter systems.

  • Collaborate with cross-functional teams including Sales, Engineering, and Product Development to improve product performance and reliability.

  • Document all service activities, technical solutions, and customer interactions in the CRM system.

  • Train customers and internal teams on the operation and maintenance of solar inverter systems.

  • Stay updated with industry trends and best practices to provide proactive technical support and recommendations.

  • Assist in the development of service procedures, technical bulletins, and troubleshooting guides.

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Requirements:
**

  • Bachelor's degree in electrical engineering, Electronics engineering, Renewable Energy, or related field.

  • Minimum of 1 years of experience in technical support or field service engineering, specifically with solar string inverters.

  • Proven ability to diagnose and resolve technical issues related to power electronics and renewable energy systems.

  • Hands-on experience with commissioning, troubleshooting, and maintenance of solar string inverters.

  • Strong understanding of electrical and electronic principles as applied to solar PV systems.

  • Excellent communication skills and ability to interact professionally with customers and internal stakeholders.

  • Willingness to travel occasionally for onsite support and commissioning .

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Benefits:
**

  • Competitive salary commensurate with experience.

  • Opportunities for professional growth and development in a fast-growing industry.

  • Work with a talented team of professionals dedicated to renewable energy solutions.

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