Technical Support Engineer
20 hours ago
Mô tả công việc:(Mức lương: Thỏa thuận)What will you be doing?As a technical support Engineer, you provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R& Team by conducting preliminary investigations i.e., replicating the reported issues raised and communicate to the support software engineers and Quality assurance engineers of your findings to facilitate in bug fixing.Your responsibilities will include:Being a representative for project-specific customer technical inquiries and issues that you will take ownership and bring resolution.Ensure customer satisfaction in Project Support and MaintenanceCollect information and perform deep-dive analysis, diagnosis, and troubleshootingCommit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issuesManages the status of issues raised and ensure they are resolved effectively in a timely manner.Continually evaluate existing processes to streamline and enhance customer support activities.Manage and keep tracks of change requests, bug fixes status and system updates deployments documentations.Prepare weekly statistic reports and able to present professionally in the weekly progress meetings with clients.Prepare and keep track of user manuals documentation and versions as well as release notes for upcoming enhancement releases.Conduct training / hand-holding sessions with users and to guide them to troubleshoot the system to resolve software issues or problemsGenerate reports and write documentation, e.g. maintenance guide, monthly case reportChức vụ: Nhân Viên/Chuyên ViênHình thức làm việc: Toàn thời gianQuyền lợi được hưởng:5-day workweek, Saturdays and Sundays offYoung & vibrant working environment with great career development opportunitiesProvide adequate equipment to support work.Social insurance, medical insurance, unemployment insurance, are based on actual salaryProbation: Receive 100% salary.Competitive salary, negotiable during the interview process.Regular team-building events & internal activities.Yêu cầu bằng cấp (tối thiểu): Cao ĐẳngYêu cầu công việc:Min Diploma in Information Technology/Computer Science/ Computer EngineeringPreferably > 1 year experience in IT Industry managing large-scale applications supportStrong technical development background and experience with full project lifecycle.Pro-active, customer-focused, and comfortable dealing with clients/vendors directly.Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journeyGood interpersonal skills, resourceful, take ownershipOrganized, meticulous, and able to work independentlyStrong analytical and troubleshooting skillsDelivered B2B services effectively and efficiently, aware of service management preferred.Preference given to vendor–based software delivery experiences.Experience in Software Development and Microsoft SQL Server will be an advantageAble to converse with mandarin speaking clients.Yêu cầu giới tính: NữNgành nghề: Hạ Tầng - Mạng,Kỹ Thuật Sản Xuất - Bảo Trì,Vận Hành IT - IT HelpdeskCao ĐẳngKhông yêu cầu
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