Customer Intelligence Intern

1 week ago

Ho Chi Minh City, Ho Chi Minh, Vietnam CÔNG TY CỔ PHẦN DỊCH VỤ DI ĐỘNG TRỰC TUYẾN Full time ₫104,000 - ₫156,000 per year

Mô tả công việc:

(Mức lương: Thỏa thuận)

As an Customer Intelligence Intern at MoMo, you will play a key role in supporting our user research and product development activities. You will work behind the scenes to ensure every interview, testing session, and user interaction runs smoothly — from recruiting participants to coordinating schedules and preparing logistics.

This role is perfect for someone who enjoys organizing, communicating with people, and keeping everything on track. You'll be part of a fast-paced, collaborative team where attention to detail and reliability truly make an impact.

At MoMo, we value curiosity, ownership, and a can-do spirit. You'll have the chance to learn how large-scale user operations work, gain hands-on experience with real projects, and grow through continuous mentorship and teamwork.

If you love supporting people, solving operational challenges, and want to be part of Vietnam's leading tech ecosystem — this is where your journey begins.

  • Support daily operational tasks including user recruitment, screening, scheduling, and confirmation for interviews, surveys, and usability testing sessions.
  • Coordinate logistics for both online and offline sessions (setup, room booking, equipment preparation, participant check-in).
  • Update tracking sheets, participant databases, and operational reports to ensure accuracy and timely status updates.
  • Communicate with internal teams (Research, BU) to align timelines, requirements, and session readiness.
  • Handle arising issues during fieldwork operations (drop-outs, rescheduling, replacement users) proactively and efficiently.
  • Perform other tasks assigned by the Leader

Chức vụ: Thực Tập Sinh

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

  • Work at the leading Fintech company in Vietnam.
  • Many training and personal development programs with clear promotion presentations.
  • Annual team-building activities.

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • Final year students/fresh graduates/no more than 2 years of working experience with GPA at least 3.2/4 or 8.0/10;
  • Passion for observing behavior & synthesizing insights into product design;
  • Can express ideas clearly and simply; listen to others;
  • Good data/ insights analysis / interpretation skills;
  • Excellent written and verbal communication;
  • Good attitude and ability to work independently, as well as part of a team;
  • Have a working knowledge of qualitative research, quantitative research methods, or statistical analysis (preferred);
  • Language: Chinese is a plus.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Dữ Liệu - AI - Học Máy,Kiểm Thử Phần Mềm,Nghiên Cứu & Phát Triển (R&D),Nhập Liệu - Lưu Trữ,Phân Tích Nghiệp Vụ (BA),Phát Triển Kinh Doanh

Đại Học

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