Medical IT Engineer

2 weeks ago

Hanoi, Hanoi, Vietnam Fujifilm Vietnam Full time ₫2,500,000 - ₫7,500,000 per year

Company Description

Fujifilm Holdings Corporation, established in 1934, is renowned for its commitment to innovation and excellence. Since 2011, Fujifilm Vietnam has operated with headquarters in Ho Chi Minh City and a branch in Hanoi, dedicated to providing advanced products and solutions to the Vietnamese people and industries. Its Healthcare Division offers a comprehensive portfolio, including CT, MRI, Mammography, Ultrasound, X-ray, Endoscopy, and Medical IT solutions, aiming to enhance early medical diagnosis and patient care. Fujifilm Vietnam fosters an inclusive, values-driven environment and engages in healthcare-focused corporate social responsibility initiatives to support quality medical services and public health improvement.

Role Description

· Provide technical support to internal/ external customers, support for pre-sale service and post-sale service.

· Support product installation, software upgrades, and configuration changes.

· Perform investigations, troubleshooting, and root cause.

· Take ownership of escalated cases, provide regular updates and expedite resolutions.

· Escalate issue to appropriate expert resources and management as necessary

· Deliver consistent, high-quality and responsive support to customers.

· Follow established support processes to ensure compliance with quality and regulatory requirements.

· Collaborate with team members and partners with customers to investigate and resolve requirements

· Perform other duties and projects as assigned, to meet company and department objectives

Qualifications

· Bachelor's degree in IT, Electronics and Telecommunication

· Have experience for IT engineer (ideally medical IT), Preferable familiar with Medical Informatics, healthcare sector

· Preferable: Understanding of Medical Imaging Technology, DICOM, HL7, RIS/LIS and PACS systems

· Good communication skill for customer and internal team.

· Good listening skill to receive request or complain from customer

· Plus point for experience in Virtualization system, Cyber Security

· Fluent spoken and written English

· Good skill for MS Office (Word, Excel and PowerPoint)

· Good communication and interpersonal skills

· Hard work and self-motivated.

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