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Sales Manager, Customer Solutions
2 weeks ago
Please visit this Google Careers posting for the Vietnamese-translated version of this role.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 11 years of sales experience in technology, advertising, media agency, or internet, and with growing a market.
- Experience in coaching and mentoring in a business context, and with creating plans to develop and maintain client relationships and accounts.
- Ability to communicate in English and Vietnamese fluently to communicate with and serve Vietnamese speaking customers.
Preferred qualifications:
- MBA degree or equivalent practical experience.
- Ability to lead and influence.
- Ability to develop and deliver business strategies and relationships sustainable in the short- and long-term.
- Ability to model and coach sales behaviors including, C-level engagement, effective questioning, objection handling, competitive selling, and to build pipeline.
- Ability to assess performance and develop actionable insights to capture opportunities.
- Excellent problem-solving skills.
About the job
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
As a Google Customer Solutions (GCS) Sales Manager for the Mid-Market Sales (MMS) and Accelerated Growth Team (AGT) programs, you will manage business engagements with GCS' advertisers in the market. You will own and strengthen executive-level client relationships and provide business growth strategy consultation through key C-level meetings, quarterly reviews, and speaking engagements.
You will be responsible for recruitment, coaching and development of a team of account managers and account executives, helping them engage with executive stakeholders at clients. You will also partner closely with cross-functional teams (e.g., Agency, gTech, Marketing, Product and Sales Activation (PSA), and International Growth) to help drive the success of the overall mid-market segment.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and we have fun doing it.
Responsibilities
- Deliver business growth and client satisfaction for a portfolio of GCS managed advertisers. Manage and strengthen executive-level client relationships through key meetings, business reviews, and industry speaking engagements.
- Recruit, retain, and lead the team of GCS Account Strategists and Accelerated Growth Strategists to ensure improved growth and enhanced portfolio health.
- Lead and coach a sales team and help them engage with stakeholders in GCS customers and agencies. Build and actively manage an effective long-term planning process with advertisers.
- Partner with cross-functional teams (e.g., Agency, gTech, Marketing, PSA, and International Growth) to help drive the success of the overall Small and Medium Businesses (SMB) segment.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
