Manager, Retailer Customer Success

Job Description

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

RESPONSIBILITIES

• Drive client satisfaction by providing insights and actionable recommendations during presentations
• Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ
• Consult with clients regarding general concerns
• Conduct external presentations
• Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
• Conducts performance reviews for direct reports
• Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
• Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
• Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
• Supervise all stages of project management and monitor performance

Qualifications

This role is responsible for developing individuals and teams that execute against specific activities related to analytics and/or client response. Identifying and implementing ongoing improvements in efficiency and effectiveness in the way we service our clients. This role is also responsible for hiring and managing all aspects of people management.

• University degree or equivalent experience
• 4+ years of professional work experience preferably within consumer insights or trade marketing, analytics, or market research
• Vietnamese Locals
• Strong Business English knowledge, both verbal and written (and local language if required)
• Excellent analytical skills
• Excellent communication skills and presentation skills
• Experience working in a digital enabled environment
• Ability to work within a virtual environment
• Demonstrated strong leadership and people management skills
• Strong business and financial acumen

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the