Customer Service Engineer

7 days ago

Phường Yên Hòa Hanoi, Vietnam Fujitsu Full time ₫300,000 - ₫600,000 per year

Job Description:

We're looking for people who have good management, IT and language skill (English/Japanese) for the position of support engineer.

Responsibilities:

  • Answer incoming calls/emails and provide 1st support to customers.
  • Daily investigate and troubleshoot issues (remote/onsite) of OS/Application, HW, Infrastructure and Network for end users.
  • Record requests and problems and solutions in logs system.
  • Follow up with customers to ensure issues has been solved.
  • Perform system daily check.
  • Manage vendor: manage and monitor vendor jobs and working performance
  • In charge of the following systems:
  • Security door (manage and co-operate with vendor)
  • PBX (manage and co-operate with vendor)
  • TV meeting (video conference system)
  • Printer, Plotter, Multifunction devices, Projector (manage and co-operate with vendor)
  • Window system backup
  • Server room
  • Work on shift (2-3 days per week)
  • Perform other ad-hoc duties as required from manager

Requirements:

Education level:

  • Bachelor's or University's Degree in IT or Telecommunications.
  • Have one or more international certifications in IT filed is an advantage: Cisco/Microsoft/ ITIL
  • English or Japanese communication skills in both speaking and writing (Japanese is an advantage)

Working experience:

  • Have experience (at least 1 year) in IT customer service: Hardware/Software, Security door, PBX, TV meeting (video conference system), Windows system backup …
  • Have experience in working with Japanese customers is an advantage.

Job skills:

Server system:

  • Deploy/Configure/Monitor/Diagnose/Troubleshoot server software and hardware problems.
  • Have knowledge in Windows Server/ Cloud, Hybrid/ Security/ ...
  • Have knowledge in Domain, File Server…

Infrastructure:

  • Install and configure new computers and other IT equipment.
  • Manage and co-operate with vendors to fix infrastructure devices: printer, plotter, projector, Multifunction devices, TV meeting, PBX, Security door…

Network system:

  • Have knowledge in TCP/IP for troubleshooting LAN and WAN network.
  • End-User support:
  • Support end-user (onsite/remote/on phone) to resolve IT related problems.

Soft skills:

  • Hardworking, carefully, attention to details and willing to learn new things.
  • Good management, report and document skill: PowerPoint, excel, word.
  • Strong problem-solving skills.
  • Have the ability to work independently as well as part of the team.
  • Flexible working time: can work in shift/over time/at weekend/on holidays.

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