Head of Warranty Service Department

6 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam TLT Manufacturing Full time ₫34,000,000 - ₫51,000,000 per year

We are currently inviting a
Head of Warranty Service Department
to join our growing manufacturing team in our newly established facility in
Vĩnh Lộc 2 Industrial Zone Park, Mỹ Yên, Tây Ninh (Formerly Bến Lức, Long An)
.
Candidates will work in HCM office temporarily until January 2026
. Shuttle bus is provided from HCM to the factory.

Report line:
Production Manager | Manufacturing Division

In this position, you will:

  • Organize and coordinate product repair processes during both the production phase and warranty period;
  • Ensure efficient analysis and resolution of defects in unfinished production and returned products;
  • Lead the repair team: plan workloads, assign tasks, and support employee development;
  • Analyze recurring defects, initiate preventive actions, and collaborate with quality and engineering departments;
  • Ensure that all repair activities comply with company quality and technological standards;
  • Prepare repair reports, analyze performance indicators, and identify opportunities for improvement;
  • Contribute to continuous process improvement and optimization of department operations.

What we expect from you:

  • Higher technical/engineering education (electronics, electrical engineering, mechatronics, or similar);
  • At least 02 years of leadership experience in repair or technical support (preferably in the electronics sector);
  • Good command of English (spoken and written);
  • Ability to analyze root causes of failures, propose and implement solutions;
  • Advantage: experience in warranty service (RMA, warranty) or work in an international organization.

Salary

Recognizing the candidate's efforts and experience, we offer a competitive salary that reflects your skills and expertise.

If you have any questions, please do not hesitate to contact our recruitment colleague Anne Le via -

About TLT

At TLT company group, we offer a comprehensive range of manufacturing services, emphasizing innovation, efficiency, and high-quality production.

Our TLT PCB manufacturing facility excels in producing everything from prototypes to large-scale runs, utilizing eco-friendly inkjet printing systems to minimize environmental impact. With TLT ELECTRONICS, we guarantee timely component assembly along with a reliable supply chain, giving our partners a competitive advantage in meeting their production needs. Additionally, TLT MECHANICS provides extensive plastic injection moulding and tooling services, delivering customized high-quality results tailored to your specific requirements.

Join TLT to develop seamless manufacturing experience that meets today's demands while enabling our clients for future success.

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