Technical Support Specialist

6 days ago

Trảng Bom District, Tỉnh Đồng Nai, Vietnam Kaioen Full time

Company Description

Kaioen Co., Ltd is a Managed IT Services Provider based in Viet Nam. We provides holistic IT solutions including Managed Field Service, IT Hardware Solutions, Hardware Maintenance, Project Solutions & Professional Services, and Global Project Rollout and upgrades.

Role Description

  • Deskside Support with
    strong
    Experience in Maintaining, analyzing, troubleshooting, and repairing hardware and computer systems (Mac and Windows) is the job of deskside support
  • Tech-savvy people who are self-motivated enough to provide consistent customer support with minimal supervision will thrive in this role. On any given day, deskside support professionals perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks
  • Responsible for Asset audits and maintain the tech bar asset inventory. Must record all the asset related transactions into ticket
  • Should have a fair knowledge about network and AV equipments and able to identify the cause and log vendor calls
  • Deskside support technicians take repair requests in in person and by email, phone, or live chat
  • Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support, Install Software Upgrades, Create and Maintain Documentation
  • The engineer needs to support end user based on the ServiceNow tickets, on demand request which comes from Customer (Email, Phone Call or from Tech Ops Manager)
  • The engineers needs to report in to PMO office at The Metropolitan Tower, 235 Dong Khoi St, Dist 1, HCMC, Vietnam

Essential Skills:

  • Strong experience as Desktop support engineer


• Strong experience in supporting executive level users


• Network trouble shooting skills


• VIP Support skills


• MAC & Windows support


• Effective communication in English & local language are mandatory


• Good knowledge on ticketing and monitoring tools

Working Location:

Road 07,Giang Dien Industrial, Trang Bom District, Viet Nam

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