Depot Deskside support

Job Opportunity: Depot Deskside support

Location: Trang Bom, Vietnam

Employment Type: Full-Time Employment

Experience: 3+ years

Company Overview
:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

The Deskside Support Technician provides on-site and remote technical support for Mac and Windows systems, handling hardware, software, and network issues. Responsibilities include troubleshooting, repairs, installations, software upgrades, and maintaining asset inventories. The role also involves supporting network and AV equipment, documenting all activities, and ensuring excellent customer service. This position requires a tech-savvy, self-motivated professional capable of working independently and occasionally outside standard business hours.

Key Responsibilities:

• Provide on-site and remote deskside support for Mac and Windows systems.
• Troubleshoot and repair computer hardware, software, and peripheral equipment.
• Perform installations, configurations, and software upgrades.
• Manage asset inventory and conduct regular audits.
• Log and document all asset transactions and support activities in the ticketing system.
• Support and maintain basic network and AV equipment; escalate vendor issues as needed.
• Deliver high-quality customer service and technical assistance across communication channels.
• Create and maintain technical documentation and knowledge base articles.

Required Skills & Qualifications:

• Strong experience as Desktop support engineer
• Strong experience in supporting executive level users
• Network trouble shooting skills
• VIP Support skills
• MAC & Windows support
• Effective communication in English & local language are mandatory
• Good knowledge on ticketing and monitoring tools

Qualifications:

• A+ certification or equivalent knowledge
• Hardware / OEM warranty certifications
• MAC certification
• Familiarity with ITIL processes

How to Apply:

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AVASO Technology
is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as "AVASO") do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and it provides equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.